Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $27.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Employee assistance program
Job Description
Gaylord Pacific Resort and Convention Center, located in Chula Vista, California, is a premier destination within the esteemed Marriott International portfolio. Known for its exceptional service and expansive convention facilities, this hotel caters to a diverse range of guests including business travelers, tourists, and large groups attending conferences and events. As part of the Gaylord Hotels brand, which emphasizes creativity, entrepreneurial spirit, and heartfelt service, the resort offers a dynamic work environment where employees, known as STARs, are empowered to bring their best selves to work. Marriott International is a global hospitality leader committed to diversity, inclusion, and equal employment... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- less than 1-year related work experience
- no supervisory experience
- ability to stand, sit, or walk for extended periods
- ability to lift, carry, push, pull, or place objects weighing up to 10 pounds
- willingness to follow company policies and procedures
- strong interpersonal skills
Job Qualifications
- High school diploma or G.E.D. equivalent
- less than 1-year related work experience
- no supervisory experience
- strong communication skills
- ability to work collaboratively in a team
- basic computer proficiency
- customer service orientation
- professional demeanor
Job Duties
- Assign room according to guest request and preferences
- pre-register designated guests and prepare key packets
- organize and coordinate check-in and pre-registration procedures for arriving groups
- review, track, accommodate requests for room or check-out changes and communicate status
- confirm reservations and cancellations
- review out-of-order rooms daily
- ensure rates match market codes and document exceptions
- verify and adjust billing for guests
- file guest paperwork or documentation
- set up and process all guest check-ins and check-outs
- activate room keys
- secure valid payment
- identify any over-commitments
- perform duplicate reservation checks and block rooms
- run daily reports
- follow up with guests to ensure satisfaction
- receive, record, and relay messages accurately
- follow all company policies and procedures
- maintain confidentiality
- welcome and acknowledge guests
- anticipate and address guest service needs
- assist individuals with disabilities
- thank guests
- communicate professionally
- coordinate with other departments
- serve as departmental role model
- support team goals
- comply with quality assurance standards
- perform physical duties as required
- perform other reasonable job duties as requested
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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