Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
Career development opportunities
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest service and innovative lodging experiences. With thousands of properties worldwide, Marriott upholds a tradition of excellence and a brand promise of "A wonderful hotel experience, every time." The company actively fosters a diverse and inclusive workplace, valuing the unique backgrounds and talents of its associates. Marriott encourages career growth and development, providing opportunities for employees to thrive in a supportive and dynamic environment. Among its prestigious brands, JW Marriott represents the luxury segment, offering refined experiences and a high standard of service... Show More
Job Requirements
- No high school diploma or general education development (GED) certificate required
- less than one year of related work experience
- no supervisor experience required
- no licenses or certifications required
Job Qualifications
- High school diploma or equivalent preferred
- less than one year of related work experience
- excellent communication skills
- ability to work collaboratively in a team environment
- customer service orientation
- proficiency with computers and point-of-sale systems
- ability to manage multiple tasks efficiently
- professionalism and strong attention to detail
- ability to maintain confidentiality
- ability to work flexible hours
- basic problem-solving skills
- willingness to learn and develop in the hospitality industry
Job Duties
- Assign guest rooms according to requests and preferences when possible
- pre-register selected guests and prepare key packets
- organize and coordinate group check-in and pre-registration procedures
- examine and follow up on room change or departure date requests and communicate status
- confirm reservations and cancellations
- inspect rooms out of service daily
- ensure room rates comply with market standards and document exceptions
- verify and adjust guest billing
- file guest paperwork and documentation
- organize and process guest check-in and check-out records
- activate room keys
- obtain valid guest payments
- identify over-assigned rooms
- check for duplicate reservations and block rooms
- prepare daily reports
- follow up with guests to ensure satisfaction of requests or issues
- receive, record, and relay messages accurately
- adhere to company policies and maintain professional appearance
- greet guests according to company standards and anticipate service needs
- assist guests with disabilities
- communicate clearly and professionally
- coordinate tasks with other departments
- serve as a departmental role model or mentor
- cultivate positive workplace relationships
- adhere to quality and safety standards
- stand, sit, or walk for prolonged periods
- use computers and point-of-sale systems
- move objects weighing 10 pounds or less
- perform other reasonable duties as assigned
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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