Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $27.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives
Job Description
Gaylord Pacific Resort & Convention Center, located in Chula Vista, California, is a premier full-service hotel and convention center belonging to the renowned Marriott International portfolio. Known for its exceptional event hosting capabilities and hospitality excellence, the resort caters to both leisure and business travelers seeking an extraordinary experience. Marriott International is a global leader in the hospitality industry, recognized for its commitment to quality, diversity, and career growth opportunities. The Gaylord Pacific Resort not only provides world-class accommodations but also offers an engaging work environment where employees feel valued and inspired to grow both personally and professionally. This establishment... Show More
Job Requirements
- No high school diploma or equivalent required
- Less than 1 year of related work experience preferred
- No supervisory experience required
- No licenses or certifications required
Job Qualifications
- No high school diploma or equivalent required
- Less than 1 year of related work experience preferred
- No supervisory experience required
- No licenses or certifications required
Job Duties
- Assign rooms according to guest requests and preferences when possible
- Pre-register selected guests and prepare key packages
- Organize and coordinate arrival and pre-registration procedures for groups
- Review, follow up, and address room changes or departure date modifications, communicating status to relevant staff
- Confirm reservations and cancellations
- Inspect rooms out of service daily
- Ensure rates comply with market standards and document all exceptions
- Verify and adjust guest billing
- File guest paperwork and documentation
- Organize and process all guest check-in and check-out registrations
- Activate room keys
- Obtain valid payments
- Identify and resolve over-allocated room assignments
- Check for duplicate reservations and block rooms accordingly
- Prepare daily reports
- Follow up with guests to ensure requests and issues are resolved satisfactorily
- Receive, log, and transmit messages accurately, completely, and legibly
- Comply with company policies and procedures
- Maintain professional appearance and confidentiality
- Greet guests warmly per company standards
- Anticipate and respond to guest service needs
- Assist persons with disabilities
- Communicate clearly and professionally using appropriate language
- Prepare and review accurate documentation
- Answer phones using proper protocol
- Coordinate tasks with other departments
- Serve as a departmental role model or mentor
- Foster and maintain positive working relationships
- Support team goals
- Adhere to safety and quality standards
- Stand, sit, or walk for prolonged periods
- Use computers and point of sale systems to enter and locate information
- Move or lift objects up to 10 pounds unassisted
- Perform other reasonable work duties as assigned by supervisors
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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