Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $32.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
San Francisco Airport Marriott Waterfront, located at 1800 Bayshore Hwy in Burlingame, California, is a premier hotel facility recognized for its exceptional services and convenient location near the San Francisco International Airport. This hotel is part of Marriott International's extensive portfolio, which is widely renowned for its commitment to quality hospitality and guest satisfaction. Marriott International is a global leader in the hospitality industry, emphasizing a culture of inclusivity, diversity, and innovation. The company prides itself on providing a robust work environment where employees can grow personally and professionally while contributing to a rich legacy of worldwide hospitality excellence.
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Job Requirements
- High school diploma or G.E.D. equivalent
- Less than 1-year related work experience
- No supervisory experience
- Ability to communicate clearly and professionally
- Proficient in computer and POS system usage
- Customer service focus
- Strong organizational skills
- Capability to perform physical tasks such as standing or walking for extended periods
- Ability to handle objects weighing up to 10 pounds
Job Qualifications
- High school diploma or G.E.D. equivalent
- Less than 1-year related work experience
- No supervisory experience
- Ability to communicate clearly and professionally
- Proficient in using computers and POS systems
- Customer service oriented
- Detail-oriented with strong organizational skills
- Ability to work effectively in a team environment
Job Duties
- Assign room according to guest request and preferences when possible
- Pre-register designated guests and prepare key packets
- Organize and coordinate check-in/pre-registration procedures for arriving groups
- Review, track, and accommodate requests for room/check-out changes and communicate status to appropriate staff
- Confirm reservations and cancellations
- Review out-of-order rooms daily
- Ensure rates match market codes and document exceptions
- Verify and adjust billing for guests
- File guest paperwork or documentation
- Set up and process all guest check-ins/check-outs
- Activate room keys
- Secure valid payment
- Identify over-commitments
- Perform duplicate reservation checks and block rooms
- Run daily reports
- Follow up with guests to ensure satisfaction
- Receive, record, and relay messages accurately
- Follow all company policies and procedures
- Maintain clean and professional appearance and uphold confidentiality
- Welcome and acknowledge guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Speak clearly and professionally
- Prepare and review written documents
- Answer telephones using appropriate etiquette
- Coordinate tasks and work with other departments
- Serve as a departmental role model
- Develop and maintain positive working relationships
- Support team goals
- Comply with quality assurance standards
- Stand, sit, or walk for extended periods
- Enter and locate information using computer and POS systems
- Move, lift, carry, push, pull, objects weighing up to 10 pounds
- Perform other reasonable job duties as requested by supervisors
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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