Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $32.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development programs
flexible schedule
Job Description
The San Francisco Airport Marriott Waterfront, located in Burlingame, California, is a prominent hotel ideally situated near San Francisco Airport. As part of Marriott International's renowned portfolio, this hotel is recognized for its superior guest services and accommodations that cater to both business and leisure travelers. Marriott International is a leading global hospitality company committed to providing exceptional experiences to its guests through a diverse range of property brands. The San Francisco Airport Marriott Waterfront embodies the brand’s mission to deliver high-quality hospitality services with a focus on comfort, luxury, and personalized guest care. The hotel boasts modern facilities, prime... Show More
Job Requirements
- No high school diploma or equivalent required
- Less than one year of related work experience
- No supervisory experience required
- No license or certification required
Job Qualifications
- No high school diploma or equivalent required
- Less than one year of related work experience
- No supervisory experience required
- Strong communication skills
- Ability to work collaboratively in a team
- Professional demeanor and appearance
- Basic computer proficiency
- Ability to follow company policies and procedures
- Customer service orientation
- Problem-solving skills
- Ability to manage multiple tasks effectively
Job Duties
- Assign rooms according to guest requests and preferences
- Pre-register selected guests and prepare key packets
- Organize and coordinate check-in and pre-registration procedures for arriving groups
- Examine, follow up, and address requests for room changes or departure date adjustments
- Confirm reservations and cancellations
- Check daily out-of-service rooms
- Ensure room rates comply with market standards and document exceptions
- Verify and adjust guest billing
- File guest paperwork and documentation
- Organize and process guest check-in and check-out records
- Activate room keys
- Obtain valid payments
- Identify overbooked rooms
- Check for duplicate reservations and block rooms
- Prepare daily reports
- Follow up with guests to ensure their requests or issues are resolved satisfactorily
- Receive, record, and accurately relay messages
- Comply with company policies and procedures
- Maintain a professional appearance and confidentiality of proprietary information
- Welcome and assist guests according to company standards
- Anticipate and attend to guest needs
- Assist individuals with disabilities
- Communicate clearly using professional language
- Prepare and review written documents accurately
- Answer phones following proper protocols
- Coordinate tasks and work with other departments
- Serve as a departmental role model or mentor
- Foster positive workplace relationships and support team objectives
- Follow quality safety standards
- Stand, sit, or walk for extended periods
- Use computers and point-of-sale systems to enter and retrieve information
- Move and handle objects weighing up to 10 pounds
- Perform other reasonable duties as directed by supervisors
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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