Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
Marriott International is a global leader in the hospitality industry, renowned for delivering exceptional guest experiences and operating a diverse portfolio of hotels and resorts worldwide. Among its distinguished brands is JW Marriott, part of Marriott's luxury portfolio, which comprises more than 100 extraordinary properties located in major gateway cities and distinctive resort destinations. JW Marriott embraces a culture where associates are valued and supported, emphasizing associate well-being, professional growth, and a collaborative work environment. The brand is synonymous with confidence, innovation, and genuine hospitality, continuing the legacy of its founder, J. Willard Marriott. At Marriott, inclusivity and equal opportunity... Show More
Job Requirements
- High school diploma or GED equivalent
- less than 1 year of related work experience
- no supervisory experience
- availability to work full-time
- strong communication skills
- ability to stand, sit, or walk for long periods
- basic computer skills
- ability to handle guest requests and complaints
- commitment to company policies and confidentiality
Job Qualifications
- High school diploma or GED equivalent
- less than 1 year of related work experience
- no supervisory experience
- ability to communicate effectively
- strong interpersonal skills
- basic computer proficiency
- customer service orientation
- attention to detail
- ability to work in a fast-paced environment
- professionalism and integrity
Job Duties
- Assign rooms according to guest requests and preferences
- pre-register designated guests and prepare key packets
- organize and coordinate check-in and pre-registration for arriving groups
- review, track, and accommodate requests for room and check-out changes
- communicate status to appropriate staff
- confirm reservations and cancellations
- review out-of-order rooms daily
- ensure rates match market codes and document exceptions
- verify and adjust billing for guests
- file guest paperwork or documentation
- set up and process all guest check-ins and check-outs
- activate room keys
- secure valid payment
- identify over-commitments
- perform duplicate reservation checks and block rooms
- run daily reports
- follow up with guests to ensure satisfaction
- receive, record, and relay messages accurately
- uphold company policies and procedures
- welcome guests and anticipate service needs
- assist individuals with disabilities
- speak clearly and professionally
- coordinate tasks with other departments
- serve as a departmental role model
- develop positive working relationships
- comply with quality standards
- stand, sit, or walk for extended periods
- use computers and POS systems
- move and lift objects up to 10 pounds
- perform additional duties as requested
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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