Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k)
Career development opportunities
Diversity and inclusion initiatives
Job Description
The Phoenician, a Luxury Collection Resort located in Scottsdale, Arizona, is a premier destination known for its exceptional service, elegant accommodations, and beautiful surroundings. As part of The Luxury Collection Hotels & Resorts, which operates over 120 hotels in more than 35 countries, The Phoenician blends authentic luxury hospitality with the unique culture and heritage of its location. This prestigious resort offers guests an unforgettable experience characterized by personalized service, exquisite amenities, and a rich history. Established under the umbrella of Marriott International, The Luxury Collection brand is celebrated for its longstanding tradition dating back to 1906 with its Italian... Show More
Job Requirements
- Ability to work full time
- Prior experience working in a luxury hotel or similar environment
- Strong communication skills
- Physical ability to stand, walk, or sit for prolonged periods
- Basic computer literacy
- No supervisory experience required
- No specific licensing or certification required
- Spanish language skills a plus
Job Qualifications
- High school diploma or equivalent preferred but not required
- Prior experience in a luxury property or similar role preferred
- Strong communication and interpersonal skills
- Ability to multitask and coordinate with multiple departments
- Attention to detail and accuracy in handling guest information and billing
- Professional appearance and demeanor
- Ability to stand or walk for extended periods
- Basic computer and point of sale system proficiency
- Customer service orientation
- Ability to work well within a team
- Problem-solving skills
Job Duties
- Assign rooms based on guest requests and preferences whenever possible
- Pre-register selected guests and prepare key packets
- Organize and coordinate advance check-in procedures for arriving groups
- Monitor and address guest requests for room changes or departure date adjustments
- Confirm reservations and cancellations
- Examine daily rooms out of service
- Ensure room rates comply with market standards and document exceptions
- Verify and adjust guest billing
- Archive guest paperwork and documentation
- Process all guest check-in and check-out records
- Activate room keys
- Obtain valid payments
- Identify over-assigned rooms
- Check for duplicated reservations and block rooms
- Prepare daily reports
- Follow up with guests to ensure requests or issues are resolved
- Accurately receive, record, and transmit messages
- Comply with company policies and procedures
- Maintain a professional appearance and confidentiality
- Greet all guests according to company standards and anticipate service needs
- Assist guests with disabilities
- Use clear and professional communication with colleagues
- Prepare and review written documents
- Answer phones using proper protocol
- Coordinate tasks with other departments
- Serve as a role model or mentor
- Foster positive working relationships
- Support team objectives
- Adhere to quality and safety standards
- Stand, sit, or walk for prolonged periods
- Enter and locate information using computers and point of sale systems
- Move objects weighing up to 10 pounds unassisted
- Perform other reasonable duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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