Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
The Ritz-Carlton Portland, located at 900 SW Washington St., Portland, Oregon, is a distinguished luxury hotel renowned for its exceptional service and elegant accommodations. As part of Marriott International, The Ritz-Carlton brand is synonymous with the highest standards of hospitality, creating memorable experiences for guests through a commitment to excellence and personalized care. This prestigious hotel embodies the brand's dedication to luxury, comfort, and meticulous attention to detail, making it a preferred destination for travelers seeking an unparalleled stay in Portland.
At The Ritz-Carlton Portland, the front office plays a crucial role in delivering the guest experience that define... Show More
At The Ritz-Carlton Portland, the front office plays a crucial role in delivering the guest experience that define... Show More
Job Requirements
- High school diploma or equivalent preferred
- Less than 1 year of related work experience
- No supervisory experience required
- No license or certification required
Job Qualifications
- High school diploma or equivalent preferred
- Less than 1 year of related work experience
- No supervisory experience required
- No license or certification required
- Strong communication and interpersonal skills
- Ability to anticipate and meet guest needs
- Proficiency with computer and point of sale systems
- Ability to follow company policies and procedures
- Professional appearance and demeanor
- Ability to work collaboratively in a team environment
- Commitment to upholding The Ritz-Carlton gold standards
Job Duties
- Assign rooms based on guest requests and preferences whenever possible
- Pre-register selected guests and prepare key packages
- Organize and coordinate check-in and pre-registration procedures for arriving groups
- Review, follow up on, and address room change or departure date requests
- Communicate status to relevant staff
- Confirm reservations and cancellations
- Inspect out-of-service rooms daily
- Ensure rates comply with market standards and document all exceptions
- Verify and adjust guest billing
- File guest paperwork and documentation
- Organize and process all guest check-in and check-out records
- Activate room keys
- Obtain valid payments
- Identify over-allocated rooms and check for duplicate bookings
- Block rooms as needed
- Prepare daily reports
- Follow up to ensure guest requests or issues are fully resolved
- Receive, record, and accurately relay messages
- Comply with company policies and procedures
- Maintain a neat and professional appearance
- Protect company assets and confidential information
- Greet and recognize guests according to company standards
- Anticipate and respond to guest service needs
- Assist persons with disabilities
- Communicate clearly and professionally
- Prepare and review accurate written documents
- Handle phone calls with proper protocol
- Coordinate tasks and work with other departments
- Serve as a departmental model or mentor
- Foster positive working relationships
- Support team achievement of common goals
- Adhere to quality safety standards
- Stand, sit, or walk for extended periods
- Use computers and point of sale systems to enter and retrieve information
- Move, lift, push, pull, and place objects up to 10 pounds without assistance
- Perform other reasonable job duties as assigned by supervisors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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