Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $33.69
Work Schedule
Standard Hours
Benefits
Medical insurance
flexible spending accounts
401(k) Plan
Paid Time Off
sick leave
Life insurance
Disability Coverage
Job Description
W Hollywood is a vibrant luxury hotel located at the heart of Hollywood, California, known for its dynamic atmosphere and high standards of guest service. It is part of the prestigious W Hotels brand under Marriott International, a global hospitality company renowned for its commitment to quality, innovation, and inclusive work culture. Marriott International emphasizes equality of opportunity and diversity, creating an environment where employees from different backgrounds can thrive and contribute uniquely to the company’s success.
The role being offered is a full-time, non-management position in Rooms and Guest Services Operations, specifically focusing on front desk and guest relat... Show More
The role being offered is a full-time, non-management position in Rooms and Guest Services Operations, specifically focusing on front desk and guest relat... Show More
Job Requirements
- less than one year of related work experience
- no high school diploma or equivalent required
- no supervisory experience required
- no license or certification required
Job Qualifications
- less than one year of related work experience
- no high school diploma or equivalent required
- no supervisory experience required
- proficiency in basic computer and point-of-sale systems
- excellent communication and interpersonal skills
- ability to multitask and handle stressful situations calmly
- customer service orientation
- ability to work collaboratively in a team environment
Job Duties
- Assign rooms according to guest requests and preferences when possible
- preregister selected guests and prepare key packages
- organize and coordinate check-in procedures for arriving groups
- track and respond to room changes or early departure requests
- confirm reservations and cancellations
- inspect out-of-service rooms daily
- ensure rates comply with market standards and document exceptions
- verify and adjust guest billing
- file guest paperwork and documentation
- process all guest check-in and check-out records
- activate room keys
- obtain valid payments
- identify and manage overbooked rooms
- check for duplicate reservations and block rooms
- prepare daily reports
- follow up with guests to ensure satisfaction
- receive and accurately relay messages
- comply with company policies and professional appearance
- greet guests per company standards and anticipate service needs
- assist guests with disabilities
- communicate clearly and professionally
- coordinate tasks with other departments
- serve as departmental mentor
- maintain positive work relationships
- support team goals
- adhere to quality safety standards
- stand, sit, or walk for extended periods
- use computers and point-of-sale systems
- move objects weighing up to 10 pounds without assistance
- perform other reasonable duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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