Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs
Job Description
JW Marriott Tucson Starr Pass Resort & Spa is a prestigious luxury hotel located in the vibrant city of Tucson, Arizona. As a part of the renowned JW Marriott portfolio, which spans over 100 exquisite hotels in prime urban and resort locations worldwide, this resort offers guests a unique blend of elegant accommodations and superior hospitality services. Marriott International, the parent company, is globally recognized for its commitment to exceptional guest experiences and fostering an inclusive workplace culture. JW Marriott Tucson Starr Pass Resort & Spa embodies this legacy by delivering luxury, comfort, and personalized experiences to its discerning clientele.Show More
Job Requirements
- No high school diploma or general education development (GED) certificate required
- less than one year of related work experience
- no supervisory experience required
- no license or certification required
- ability to stand, sit or walk for extended periods
- ability to lift, move or carry objects weighing up to 10 pounds
- ability to communicate clearly and professionally
- adherence to company policies and procedures
- maintain confidentiality of information
- willingness to perform reasonable additional duties as assigned
Job Qualifications
- High school diploma or equivalent preferred
- less than one year of related work experience
- no supervisory experience required
- excellent communication skills
- proficiency with computers and point-of-sale systems
- strong customer service orientation
- ability to work collaboratively in a team environment
- attention to detail
- ability to handle multiple tasks efficiently
- problem-solving skills
- professional appearance and demeanor
Job Duties
- Assign rooms according to client requests and preferences whenever possible
- preregister selected guests and prepare key packages
- organize and coordinate arrival and check-in procedures for groups
- review, track and handle requests for room changes or departure date changes when possible
- communicate status to relevant staff
- confirm reservations and cancellations
- inspect rooms out of service daily
- ensure rates comply with market standards and document all exceptions
- verify and adjust guest billing
- file guest paperwork and documentation
- process guests check-in and check-out records
- activate room keys
- obtain valid payments
- identify overbooked rooms
- check for duplicate reservations and block rooms
- prepare daily reports
- follow up with guests to ensure requests or issues are satisfactorily resolved
- receive, record and transmit messages accurately and legibly
- adhere to company policies and procedures, maintain a neat and professional appearance
- maintain confidentiality of proprietary information and protect company assets
- greet guests according to company standards, anticipate and fulfill service needs, express genuine appreciation
- assist persons with disabilities
- communicate professionally and clearly with others, prepare and review documents accurately
- handle telephone protocol properly
- coordinate tasks and work with other departments
- serve as a departmental role model or mentor
- cultivate positive relationships with others and support the team to reach shared objectives
- comply with safety standards
- stand, sit or walk for extended periods
- use computers and/or point-of-sale systems
- move objects weighing up to 10 pounds
- perform reasonable additional duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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