Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Job Description
Our company is a prominent player in the hospitality industry, specializing in providing exceptional lodging experiences to guests from all around the world. As a well-established hotel, we prioritize customer satisfaction, seamless service, and operational excellence to maintain our reputation as a preferred destination for travelers. With a commitment to quality and guest-centric policies, we continuously invest in staff development and innovative practices to enhance the overall guest experience. Our team works collaboratively to ensure every stay is memorable, comfortable, and meets the highest standards of hospitality.
The Rooms Controller plays a pivotal role within the hotel's front office depar... Show More
The Rooms Controller plays a pivotal role within the hotel's front office depar... Show More
Job Requirements
- High school diploma
- Minimum 6 months experience in a hotel rooms division
Job Qualifications
- High school diploma
- Minimum 6 months experience in a hotel rooms division
Job Duties
- Block and pre-register suites and rooms in the PMS according to guests requests five-days out
- Assign VIPs according to sales, events, and management needs
- Keep front desk staff, including management, informed on any oversells, challenges, special accommodations unmet, etc
- Over sold-out periods perform room protects to ensure rooms blocked for future arrivals are protected (one/two-night holes)
- Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room blocks are accurate in the PMS system
- Attend Daily Business review meeting to be aware of business trends, new bookings, and changes to current bookings
- Verify billing details for third party, group blocks, credit card authorizations, etc are accurate and complete
- Promptly answer telephone and front office phones with a positive and clear voice
- Handle all requests and problems and when needed delegate special requests to appropriate persons or departments
- Document any guest situations which require action by another department and follow up as needed
- Maintain out of order and out of service rooms with engineering and housekeeping
- Other duties as assigned by the leader
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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