Job Overview
Compensation
Type:
Salary
Rate:
Range $36,055.80 - $43,441.99
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
The hiring establishment is a renowned hotel operating under the White Lodging brand, known for its commitment to delivering exceptional hospitality experiences. White Lodging is a reputable hospitality management company that operates a diverse portfolio of hotels, restaurants, and entertainment venues, focusing on creating memorable guest stays through exceptional service, innovative practices, and a supportive working environment. The company emphasizes a guest-centric approach, brand consistency, and operational excellence across all its properties. The hotel seeks to uphold these values by employing dedicated professionals who are motivated to provide outstanding guest service.
This role is for a Rooms Controller, a piv... Show More
This role is for a Rooms Controller, a piv... Show More
Job Requirements
- None required
- Ability to lift, carry or otherwise move up to 10 lbs regularly
- Ability to lift, carry or otherwise move up to 50 lbs occasionally with assistance
- Ability to stand, sit, walk, reach, talk, and hear regularly
- Must be able to follow proper moving and lifting procedures
- Ability to maintain security and confidentiality
- Must be motivated and dependable
- Good judgment and adaptability
- Availability to work flexible hours
Job Qualifications
- Proficient on computer functions including PMS, MARSHA, Passkey, Delphi, and MS Office
- Must pass certification quiz/test for position
- Excellent communication skills
- Ability to work in a team environment
- Strong organizational abilities
- Knowledge of hotel guest service standards
- Ability to respond to guest complaints effectively
- Basic understanding of hotel operations
- Good problem-solving skills
Job Duties
- Provide the highest quality of service to guests at all times and anticipate and exceed guest expectations
- Assist Front Desk leaders with credit report and follow-up
- Ensure proper handling of airline contract rooms
- Set up, process and finalize room blocking
- Prepare Express Check-ins
- Check trace file for arriving groups
- Interact with Sales Managers regarding group handling
- Interact with Housekeeping regarding VIP arrivals and expediting rooms
- Run necessary reports for shift
- Set up mailbox arrivals
- Check and verify reasons for rooms out of service for maintenance
- Answer telephone efficiently with good communication skills
- Check house count and establish selling position with shift manager
- Pre-block special requests, packages, VIPs, frequent stay suites, and members
- Ensure all guaranteed room types and special requests are met
- Prepare coupons and amenities for guests on special package rates
- Follow correct check-in/check-out procedures
- Ensure resume information is correct in PMS
- Operate and explain TDD operation for guests
- Take same day reservations at desk when applicable
- Ensure pre-registration and key packeting needs are met
- Meet requirements for daily check lists
- Process and research guaranteed no-shows related to groups
- Handle special event booking including blocking, deposits, and tracking
- Reinforce suite booking process
- Communicate information accurately
- Maintain knowledge of room locations, types, building layout, and hours of operations
- Ensure security and confidentiality of guest and hotel information
- Report maintenance issues
- Maintain a clean and orderly work area
- Participate in daily preshift
- Utilize property service recovery and defect tracking processes
- Report unsafe conditions and suspicious activity
- Practice safety standards and use personal protective equipment
- Communicate properly with guests, associates, and managers
- Effectively respond to guest complaints
- Promote teamwork and associate morale
- Maintain knowledge of hotel property, staff, services, and surroundings
- Follow proper key control procedures
- Perform other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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