Job Overview
Compensation
Type:
Salary
Rate:
Range $36,039.73 - $43,426.87
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
safe and supportive work environment
Job Description
The hiring establishment is a distinguished hotel operating under the reputable White Lodging brand, renowned for delivering exceptional guest experiences and superior hospitality services. White Lodging is recognized for its commitment to quality, consistent service, and cultivating a workplace culture that embraces the White Lodging Way, promoting teamwork, professionalism, and dedication to guest satisfaction. This hotel is dedicated to providing a seamless and memorable stay for every guest, reinforced by its core mission to anticipate and exceed guest expectations in all areas of service.
The role in question is that of a Rooms Controller, a crucial position responsible for coo... Show More
The role in question is that of a Rooms Controller, a crucial position responsible for coo... Show More
Job Requirements
- None required
- Must pass certification quiz/test for position
- Must be proficient on computer functions including PMS, MARSHA, Passkey, Delphi, and MS Office
- Able to lift, carry or move up to 10 lbs regularly
- Able to lift, carry or move up to 50 lbs occasionally with assistance
- Follow proper moving and lifting procedures
- Regularly required to stand, sit, walk, reach, use hands to handle, talk and hear
Job Qualifications
- Proficiency in using property management systems and related software
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work effectively in a team environment
- Knowledge of hotel operations and guest service standards
- Ability to handle confidential information with discretion
- Problem-solving skills and sound judgment
- Customer service orientation with a focus on guest satisfaction
- Ability to adapt to changing priorities and work in a fast-paced environment
Job Duties
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
- Assist Front Desk leaders with credit report and follow-up
- Ensure proper handling of airline contract rooms where applicable
- Set up, process and finalize room blocking
- Prepare Express Check-ins
- Check trace file for arriving groups
- Interact with Sales Managers regarding the proper handling of their groups
- Interact with Housekeeping regarding VIP arrivals and expediting rooms
- Run necessary reports for shift
- Set up mailbox arrivals
- Check and verify reasons for all rooms out of service for maintenance
- Always answer telephone within three rings with a smile and good communication skills
- Check house count and establish selling position with shift manager
- Pre-block special requests, packages, VIP, Frequent Stay suites, and members
- Ensure all guaranteed room types and special requests are met
- Prepare coupons and amenities for guests on special package rates
- Follow correct check-in/check-out procedures
- Ensure resume information is correct and set up in PMS
- Operate and explain TDD operation for guests
- Take same day reservations as applicable
- Ensure pre-registration and key packeting needs are met
- Ensure requirements for daily check lists are met
- Process and research Guaranteed No-Shows related to groups
- Handle special event booking including blocking, deposits, and tracking
- Reinforce the suite booking process
- Communicate information accurately
- Have knowledge of room locations, types, building layout, and operations
- Ensure security and confidentiality of guest and hotel information
- Report maintenance issues
- Maintain clean and orderly work area
- Participate in daily preshift
- Utilize property Service Recovery/Defect Tracking processes
- Report unsafe conditions and suspicious activity
- Practice safety standards and use personal protective equipment
- Communicate effectively with guests, associates, and managers
- Respond to guest complaints
- Promote teamwork and associate morale
- Maintain knowledge of hotel property, staff, services, hours, and surroundings
- Follow proper key control procedures
- Perform other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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