Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $25.75
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Flexible work schedule
Job Description
This job description outlines the essential functions and responsibilities associated with a supervisory role in the hospitality industry, specifically within a hotel setting. The role requires an individual to have extensive knowledge of the hotel's services, room rates, promotions, guest needs, and operational procedures. Working in a dynamic environment, the employee must ensure that all departmental policies, service standards, and safety regulations are met while providing exceptional guest experiences. The position emphasizes leadership and supervision of staff, maintenance of cleanliness and organization, and a commitment to guest satisfaction. The ideal candidate will handle guest complaints, manage communication efficiently, support other... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in hospitality or hotel services
- Ability to manage and supervise staff effectively
- Excellent communication and problem-solving skills
- Availability to work varying shifts including nights
- Physical ability to stand, walk, and perform manual tasks for extended periods
- Adherence to hotel grooming and attendance policies
- Knowledge of safety and cash handling procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or supervisory role preferred
- Strong customer service and communication skills
- Ability to work flexible hours including nights and weekends
- Basic computer skills
- Knowledge of hotel management software considered an asset
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- Maintain complete knowledge at all times of hotel features and services, room rates, special packages and promotions, daily house count, room availability, scheduled in-house group activities, locations and times, and VIP guests
- Anticipate guests’ needs and respond promptly
- Acknowledge all guests, however busy and whatever time of day
- Resolve all guest complaints in a timely manner and ensure guest satisfaction
- Monitor and maintain cleanliness, sanitation, and organization of assigned work area(s)
- Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable of such
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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