Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $25.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
The employer is a hotel that emphasizes high-quality guest service and operational excellence through a dedicated team of professionals. As a hospitality establishment, it is committed to maintaining exceptional standards in all aspects of hotel management and guest interaction. The hotel prioritizes creating memorable experiences for its guests by ensuring cleanliness, efficiency, and personalized service. This role is designed for individuals passionate about the hospitality industry, capable of managing a range of front office and housekeeping operations to meet and exceed guest expectations.
The position involves overseeing multiple facets of hotel operations, particularly within the front office and housekeeping dep... Show More
The position involves overseeing multiple facets of hotel operations, particularly within the front office and housekeeping dep... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 2 years experience in hotel front office or housekeeping operations
- ability to work flexible hours including nights and weekends
- strong interpersonal and communication skills
- capacity to stand and walk for extended periods
- manual dexterity for typing and other tasks
- commitment to safety standards and operational policies
- ability to respond promptly to guest needs
- adherence to grooming and attendance policies.
Job Qualifications
- High school diploma or equivalent
- prior experience in hotel front office or housekeeping supervision
- strong customer service and communication skills
- ability to manage and motivate staff
- knowledge of hotel policies and procedures
- experience with cash handling and billing systems
- excellent organizational skills
- ability to handle multiple tasks under pressure
- familiarity with safety and emergency protocols
- ability to work varied shifts including nights
- proficiency in relevant computer systems
- problem-solving skills
- attention to detail
- team player mindset.
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- maintain complete knowledge of hotel features, services, room rates, special packages, promotions, and VIP guests
- anticipate guests' needs and respond promptly
- resolve all guest complaints in a timely manner to ensure guest satisfaction
- monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- supervise staff performance, attendance, appearance, conduct, and demeanor
- inspect, plan, and ensure readiness of materials and equipment
- attend pre-shift meetings and review daily business information
- monitor staff performance and notify management of persistent deficiencies
- assist team members with complex billing or reservation issues
- complete or delegate all shift report items
- maintain guest check-in and check-out standards
- answer the departmental phone promptly and courteously
- coordinate breaks and duties for front office and housekeeping teams
- monitor communication logs for timely guest follow-up
- assist staff with job functions including off-property errands
- adhere to policies for lost/stolen articles, accidents, cash handling, and emergencies
- assist accounting with disputed charges
- ensure VIP guests are pre-registered, greeted, and escorted when needed
- maintain detailed VIP notes
- work closely with all departments to meet service standards
- complete assigned shift duties
- remain available for all shifts including night audit
- perform duties beyond assigned classification fluidly
- perform additional duties as instructed by management
- participate in meetings and training
- comply with grooming and attendance policies
- adhere to service and behavioral standards
- monitor housekeeping performance and coordinate work orders
- ensure supply availability and cleanliness of guest areas
- conduct inspections and maintenance requests
- operate safely and use personal protective equipment as needed.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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