Rooms and Events Coordinator - Hilton Arlington National Landing
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Access to DailyPay
Medical insurance
Mental Health Resources
Paid Time Off
Travel program
Parental leave
debt-free education
401k plan
stock purchase program
Career Development
recognition programs
Job Description
Hilton Arlington National Landing is a stunning 393-room hotel located in the vibrant National Landing neighborhood, just minutes away from Ronald Reagan National Airport and only three blocks from the metro, providing easy access to downtown Washington, DC. Part of the globally recognized Hilton brand, this hotel combines the convenience of urban life with the luxury and comfort that Hilton is famous for. Hilton, a leader in the hospitality industry since 1919, prides itself on innovation, quality, and exceptional service, creating remarkable experiences for both business and leisure travelers worldwide.
The unique location of the Hilton Arlington National Lan... Show More
The unique location of the Hilton Arlington National Lan... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of hotel experience
- Availability to work business hours Monday through Friday with flexibility for early, late, weekend and holiday shifts
- Ability to communicate effectively with diverse clients
- Proficient with reservation management systems
- Strong organizational skills
- Ability to work independently and as part of a team
- Commitment to Hilton's values and standards
Job Qualifications
- One year of hotel experience preferably at the front desk or in reservations
- Knowledge of hotel reservation management system OnQ and/or Delphi FDC is advantageous
- Strong clerical and organizational skills
- Excellent communication abilities both verbally and in writing
- Ability to work professionally with clients and team members
- Demonstrated problem-solving and decision-making skills
- Understanding of event planning and hotel operations
- Customer-focused with adaptability and dependability
- Familiarity with MS Office and booking software
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Communicate timely with internal and external clients via telephone, email, written documents or in person
- Handle phone calls, emails and greet clients for Catering and Events professionally
- Process group reservation information including rooming lists, suites, resumes and billing requirements
- Communicate and verify information between Meeting Planners, Housing Bureaus, Meetings and Conventions, and Front Office
- Process reservation request calls and assist internal and external customers
- Coordinate and implement department activities and projects
- Provide clerical support and assistance to management including special projects
- Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits
- Create and communicate documents such as BEOs, group resumes, post event reports, menus, diagrams and floor plans
- Work with affiliate groups
- Assist clients and deliver on their expectations
- Demonstrate knowledge of job systems, products, booking systems, and processes
- Make decisions and solve problems by analyzing and evaluating issues to determine the best solutions
- Ensure high-quality service by communicating and assisting others to understand guest needs
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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