Rooms and Events Coordinator - Hilton Arlington National Landing
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel Discounts
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
Career Development
Job Description
Hilton Arlington National Landing is a prestigious hotel located in National Landing, Virginia. This beautiful 393-room hotel offers exceptional convenience, being less than five minutes from Ronald Reagan National Airport and only three blocks from the metro, providing easy access to downtown Washington, DC, which is just five miles away. Hilton, established in 1919, has since become a global leader in the hospitality industry, known for its commitment to quality, innovation, and exceptional guest experiences. Hilton Arlington National Landing exemplifies this tradition by offering luxurious accommodations and impeccable service in a prime location. As part of Hilton's global network, this... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year experience in hotel front desk or reservations
- Availability to work business hours Monday through Friday with flexibility for early/late shifts, weekends, and holidays
- Proficiency with hotel reservation systems such as OnQ or Delphi FDC preferred
- Strong communication skills
- Ability to handle multiple tasks efficiently
- Customer service orientation
- Professional and courteous communication
- Problem-solving capacity
- Ability to work well in a team environment
Job Qualifications
- Minimum one year hotel experience preferably in front desk or reservations
- Knowledge of hotel reservation management systems OnQ and/or Delphi FDC is advantageous
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work flexible hours including some weekends and holidays
- Professional demeanor and courteous approach
- Problem-solving and decision-making skills
- Experience in customer service and event coordination
- Basic proficiency in office software and booking systems
- Ability to collaborate effectively with multiple departments and clients
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Communicate timely with internal and external clients via telephone, email, written documents or in person
- Handle phone calls, emails, and greet clients for Catering and Events professionally and courteously
- Process group reservation information including rooming lists, suites, resumes and billing requirements
- Communicate and verify information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office
- Process reservation request calls and assist internal and external customers
- Coordinate and implement department activities and projects
- Provide clerical support and assistance to management with special projects as needed
- Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits
- Create and communicate documents including banquet event orders (BEOs), group resumes, post event reports, menus, and diagrams/floor plans
- Work with affiliate groups
- Assist clients and deliver on client expectations
- Demonstrate knowledge of job systems, products, booking systems, and processes
- Make decisions and solve problems by analyzing issues to determine the best solution for the client
- Ensure high quality service by communicating and assisting others to understand guest needs
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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