Rooms Admin - Guest Services Manager

Waipahu, HI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Exact $75,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

flexible scheduling

Job Description

Hotels and Resorts of Halekulani is a renowned luxury hospitality establishment located in the heart of Waikiki Beach, Hawaii. With a rich history spanning over 100 years, Halekulani is a symbol of gracious hospitality, impeccable service, and unparalleled cuisine. The hotel prides itself on its deep connection to cultural heritage, living by the core value of LEGACY, which celebrates the unique history and traditions of the region. Halekulani is well known for welcoming visitors from all around the world, providing an exceptional guest experience through its dedication to service excellence and attention to cultural details. Alongside Halekulani, Halepuna Waikiki represents... Show More

Job Requirements

High school diploma or equivalent vocational training certificate
Minimum two years of experience in guest service and front office operations in a luxury hotel
Proficiency in Japanese language (speaking, reading, and writing)
Knowledge of Asian culture especially Japan
Familiarity with hotel PMS system
Proficiency in Microsoft Office and Windows operating system
First Aid/CPR/AED certification
Liquor Commission Manager Card
Ability to work various shifts including weekends and holidays
Strong communication and interpersonal skills
Ability to handle emergency situations and follow safety procedures
Physically able to perform job duties including lifting up to 40 pounds
Ability to work under pressure and manage multiple tasks
Friendly and outgoing personality
Professional demeanor

Job Qualifications

High school diploma or equivalent vocational training certificate
College degree in business preferred
Minimum two years of experience in guest service and front office operations in a luxury hotel
Ability to speak, read, and write both proper English and Japanese
Knowledge of Asian culture especially Japan
Familiarity with hotel PMS system
Proficiency in MS and Windows operating system
Excellent communication skills including face to face, email, and written correspondence
Ability to manage multiple tasks and work independently
Professional and friendly demeanor
Ability to anticipate guest needs and respond promptly
Strong organizational and multitasking skills
Must exhibit a poised and professional image
Able to work flexible hours including weekends and holidays

Job Duties

Serves as a liaison between hotel and guests, while maintaining a high level of guest service
Meet, greet and make guests feel welcomed
Champions a super-user role responsibility of hotel operating system(s)
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development
Respond to guest needs and complaints with positivity, conduct thorough research to develop the most effective solutions
Keep updated on Japanese economy and tourism trends
Handles assistant manager related responsibilities with Japanese speaking guests and partnering with front office manager on projects to enhance service to Japanese guests during their stay
Fosters a positive working environment with all departments and employees through effective communication and being present
Responds to all hotel emergencies as first responder
Knows all safety and understands emergency procedures
Understand accident prevention policies
Ensure yearly safety duties are completed (hurricane/fire drills)
Assist with revising, translating and proofreading hotel forms and documents in Japanese
Reviews Japanese language brochures promoting the hotel and handling written correspondences with guests
Assists human resources in screening applicants with Japanese ability in interviews and developing and promoting Japanese programs for employees on cultural awareness and language enhancement
Maintains current and comprehensive knowledge of activities available in the city, close contacts with people in areas that provide information, the proper handling of messages and mail, all hotel outlets and their features, menu items and specials, recommends attractions and books reservations
Greets and acknowledges arriving/departing guests
Anticipates guests' needs, respond promptly
Respond to guest request via application (ALICE)
Maintain accurate petty cash bank, vendor and office supplies
Work closely with all other hotel departments
Establish rapport with frequent visitors and keep guest history updated
Maintain cleanliness, sanitation, and organization of work-related areas
Attend meetings, briefings, hotel activities and training sessions
Suggest and implement ideas for enhancing guest experience
Be the "eyes and ears" for security of the hotel
Performs other related duties as may be required or assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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