Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Rewarding Work Culture
Mentoring
Training and development opportunities
Comprehensive benefits package
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Discounted accommodations
Paid Time Off
Vacation pay
sick pay
9 paid holidays including Mardi Gras
Complimentary employee meals
Complimentary uniforms
Discounted parking
Job Description
Four Seasons is a globally renowned luxury hospitality company powered by its dedicated people who strive to exceed expectations and foster an environment of mutual respect and continuous improvement. The company is recognized for delivering exceptional guest experiences through genuine heart and commitment to luxury. With properties worldwide, Four Seasons takes pride in creating memorable impressions for guests, residents, and partners by connecting deeply with the people and communities they serve. The company emphasizes a world-class employee experience and culture, supporting its team members to provide extraordinary service in every interaction. This spirit defines Four Seasons' reputation as a leader... Show More
Job Requirements
- High school diploma or equivalent experience
- Minimum of one year of food service or equivalent experience
- Prior experience in a supervisory position preferred
- TIPS and ServSafe certifications required
- Work authorization in the United States required
Job Qualifications
- High school diploma or equivalent experience
- Prior experience in a supervisory position preferred
- Minimum of one year of food service or equivalent experience
- TIPS and ServSafe certifications required
- Work authorization in the United States required
Job Duties
- Oversee daily operation of In-Room Dining and assign duties
- Assist in selecting training, evaluating, leading, motivating, coaching, and disciplining all employees in the Hotel’s In-Room Dining Department to ensure that established cultural and core standards are met
- Maintain department organization and cleanliness
- Forecast labor, process payroll, create schedules and provide daily reports
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food and beverage menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste, and preparation methods
- Monitor other mobile platforms on which guests can place orders or communicate, ensure prompt reply to guest enquiries, assist them in a timely and courteous manner, complete Glitch reports as needed
- Ensure any special needs or requests to the kitchen are communicated using the hotel’s point-of-sales system
- check completed kitchen orders with the guest’s original order
- coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
- properly and accurately close guest checks
- record guest charges and gratuities
- Oversee amenity deliveries by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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