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Midland Health

Room Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.75 - $21.25
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities

Job Description

This job opportunity is with a reputable Food and Nutrition Services Department within a healthcare setting, dedicated to delivering exceptional patient care through food service. The department plays an essential role in enhancing patient recovery and satisfaction by providing nutritious and timely meals directly to patient rooms. The organization is committed to maintaining the highest standards of hygiene, safety, and customer service, strictly adhering to HACCP protocols and other regulatory agency policies. The environment is dynamic and patient-centered, requiring staff who are compassionate, efficient, and attentive to detail. The Food and Nutrition Services Department supports the hospital’s broader mission of... Show More

Job Requirements

  • High school diploma or equivalent preferred
  • must be able to read and communicate effectively with patients
  • able to stand, walk, sit, stoop, reach, lift, speak and hear
  • able to lift up to 35 lbs. for clinical staff and 50 lbs. for non-clinical staff
  • able to use assisted-lift device or get assistance for lifting over these limits

Job Qualifications

  • High school diploma or equivalent preferred
  • must be able to read and communicate effectively with patients

Job Duties

  • Delivers room service meals to patients
  • delivers snacks as ordered
  • ensures timely and efficient delivery of patient meals within 45 minutes of the order being placed
  • assists patients by setting up room service trays within reach
  • properly identifies patients using 2 identifiers prior to delivery of trays per policy
  • communicates effectively with the Call Center and Room Service Shift Supervisor to report patient needs, complaints and tray errors
  • helps to identify patients with special service needs per policy
  • assists in orienting patients and guests to room service procedure
  • provides bedside ordering assistance for patients with special needs
  • collects payment for guest trays and delivers money to cashier per policy
  • assists in upkeep for patient nourishment areas and waiting areas as needed
  • monitors to ensure cleanliness and that floor stock par levels are maintained
  • collects dirty trays from patient rooms and places in designated soiled utility areas on floor and coordinates exchanges for clean carts with the Dish Room Attendant

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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