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Midland Health

Room Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $21.00
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Flexible Schedule
Professional development opportunities

Job Description

The hiring organization is a healthcare facility focused on delivering exceptional patient care and ensuring a holistic healing environment. This establishment is dedicated to providing high quality food and nutrition services tailored to meet the diverse dietary needs of patients, promoting both comfort and recovery. As part of its commitment to excellence, the facility maintains strict adherence to health and safety standards, including HACCP and other regulatory agency policies. With a strong emphasis on patient satisfaction, the organization values the role of each team member in enhancing the overall patient experience through attentive service and professional conduct.

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Job Requirements

  • high school diploma or equivalent preferred
  • must be able to read and communicate effectively with patients
  • ability to stand, walk, sit, stoop, reach, lift, speak, and hear
  • lifting limited to 35 lbs for clinical staff and 50 lbs for non-clinical staff
  • must use assisted-lift device or get assistance for lifts over limits

Job Qualifications

  • high school diploma or equivalent preferred
  • ability to read and communicate effectively with patients
  • good interpersonal and communication skills
  • ability to follow safety and hygiene standards
  • basic understanding of patient service needs
  • teamwork and cooperation skills
  • attention to detail and time management skills

Job Duties

  • delivers room service meals to patients and delivers snacks as ordered
  • ensures timely and efficient delivery of patient meals within 45 minutes of the order being placed
  • assists patients by setting up room service trays within reach
  • properly identifies patients using two identifiers prior to delivery of trays per policy
  • communicates effectively with the call center and room service shift supervisor to report patient needs, complaints, and tray errors
  • assists in orienting patients and guests to room service procedure
  • provides bedside ordering assistance for patients with special needs
  • collects payment for guest trays and delivers money to cashier per policy
  • assists in upkeep for patient nourishment areas and waiting areas as needed
  • monitors to ensure cleanliness and that floor stock par levels are maintained
  • collects dirty trays from patient rooms and places in designated soiled utility areas on floor and coordinates exchanges for clean carts with the dish room attendant

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location