Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Career advancement opportunities
Job Description
The Ritz-Carlton Dallas Las Colinas, located at 4150 North MacArthur Boulevard in Irving, Texas, is a distinguished luxury hotel that is part of the globally recognized Marriott International portfolio. Known for delivering exceptional service and unforgettable guest experiences, The Ritz-Carlton brand sets the gold standard in the luxury hospitality industry. With over 100 award-winning hotels worldwide, The Ritz-Carlton prides itself on its commitment to a culture of excellence, where employees are empowered to be creative, kind, and compassionate in their roles.
As an esteemed luxury hotel, The Ritz-Carlton Dallas Las Colinas delivers impeccable care, comfort, and personalized service tai... Show More
As an esteemed luxury hotel, The Ritz-Carlton Dallas Las Colinas delivers impeccable care, comfort, and personalized service tai... Show More
Job Requirements
- High school diploma or equivalent
- no prior related work experience required
- no supervisory experience required
- no license or certification required
Job Qualifications
- High school diploma or equivalent
- good communication skills
- ability to handle multiple phone lines
- basic knowledge of food and beverage service
- customer service experience preferred
- ability to work in a fast-paced environment
- attention to detail
- ability to work in a team
- professional demeanor
Job Duties
- Take room service telephone orders
- respond to menu selection questions and confirm orders with kitchen staff
- answer guest inquiries regarding wine origin, harvest, and styles
- locate and log callbacks for room service orders
- notify guests and management of service delays
- communicate extra food orders, allergies, dietary needs, and special requests to kitchen
- maintain cleanliness of work areas
- record transactions in MICROS system at the time of order
- complete closing reports including MICROS reports
- process all payment methods
- comply with all company safety policies and procedures
- report accidents, injuries, and unsafe conditions to management
- participate in safety training and obtain certifications
- ensure uniform and personal appearance are neat and professional
- maintain confidentiality of proprietary information and protect company assets
- greet and acknowledge all guests according to company standards
- anticipate and meet service needs
- assist disabled persons
- thank guests sincerely
- communicate clearly and professionally
- answer telephones according to protocol
- foster and maintain positive working relationships
- support team to achieve common goals
- ensure compliance with quality standards
- stand, sit, or walk for extended periods
- perform other reasonable duties as assigned by supervisors
Job Qualifications
Experience
No experience required
Job Location
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