Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
The Biltmore Hotel is a prestigious luxury hospitality establishment renowned for its exceptional service, elegant ambiance, and commitment to guest satisfaction. Located in a prime destination, the hotel offers a range of upscale accommodations and dining experiences. With a tradition of excellence, the Biltmore Hotel is dedicated to maintaining high standards in all facets of guest interaction and hospitality management. The hotel employs a team of professionals who are passionate about delivering memorable experiences while upholding the values of integrity, teamwork, and guest focus.
This position is for a Dining Room Manager within the Biltmore Hotel's Food and Beverag... Show More
This position is for a Dining Room Manager within the Biltmore Hotel's Food and Beverag... Show More
Job Requirements
- Education high school diploma
- Preferred associate's degree
- Minimum 5 years luxury food management experience
- Must speak, read, write and understand English
- Ability to compute accurate mathematical calculations
- Provide legible communication and directions
- Perform job functions with attention to detail, speed and accuracy
- Prioritize and organize tasks
- Think clearly under pressure and resolve problems
- Follow directions thoroughly
- Understand guest’s service needs
- Work cohesively with co-workers
- Work with minimal supervision
- Maintain confidentiality of guest information
- Use a computer keyboard and possess basic typing skills
- Possess moderate to advanced computer skills
- Work in dynamic and changing environment
- Able to multitask
- Skilled in coaching and developing others
- Skilled in developing and building teams
- Skilled in getting information
- Ability to move, lift, carry, push, pull, and place objects up to 60 pounds
- Ability to stand, sit or walk for extended periods
- Ability to reach overhead and below knees including bending, twisting, pulling and stooping
- Use, carry and operate office equipment
- Communicate effectively verbally and visually
- Able to look at a computer for extended periods
- Able to adapt to moderate indoor temperatures
- Possess Alcohol and Food Handling Certificate
Job Qualifications
- High school diploma required
- Associate's degree preferred
- Minimum five years experience in luxury food management
- Familiarity with yield management and cost control
- Proficient in English speaking, reading, writing, and comprehension
- Mathematical competency
- Strong communication skills
- Attention to detail, speed, and accuracy
- Ability to prioritize and organize
- Good judgment and problem-solving skills
- Ability to follow directions thoroughly
- Understanding of guest service needs
- Teamwork skills
- Capability to work with minimal supervision
- Maintain confidentiality
- Basic to advanced computer skills
- Ability to multitask
- Coaching and developing others
- Building teams
- Effective information gathering
Job Duties
- Help build Room Service menu with F&B management
- Inform F&B management of popular/unpopular items on Room Service menu and wine list
- Ensure standard of food presentation and quality of dishes served to guests
- Liaise with Chef/F&B management on specials for promotion in Room Service
- Develop and implement amenities for VIPs and guests
- Attend to, follow up, and report guest complaints and organize preventive measures
- Assist waiters in VIP and Presidential suite services
- Define job descriptions and discuss them with staff
- Provide necessary training for job competence
- Ensure awareness of departmental and hotel policies among staff
- Prepare duty rosters and timesheets for Room Service staff
- Ensure perfect appearance and hygiene for Room Service staff
- Hold daily and weekly staff meetings
- Discuss corrective actions for identified problems
- Address staff queries and strengthen team communication
- Supervise staff performance and issue disciplinary warnings
- Check department for maintenance requirements
- Maintain food and equipment par stocks
- Inventory operating equipment to control losses
- Allocate job tasks as orders come from cashiers
- Discuss non-routine matters with F&B management
- Achieve and maintain set budget
- Maintain time parameters in tray/trolley service
- Maintain strict security standards to avoid damage and theft
- Control breakage of operating equipment
- Recruit staff with HR department
- Organize staff within department
- Discipline staff in liaison with HR department
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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