Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid holidays
paid sick days
paid vacation days
employee discount
gym access
Education Assistance
Job Description
Hyatt Regency Cleveland at The Arcade is a prestigious historic hotel located in a landmark building constructed in 1890. Situated in the heart of downtown Cleveland, this distinguished hotel offers guests an exceptional lodging experience combined with easy access to some of the city’s most vibrant attractions. Just steps away from the lively East 4th Street Entertainment District and within a 10-minute walk to major sports and entertainment venues, Hyatt Regency Cleveland perfectly blends historic charm with modern convenience. With 293 well-appointed guest rooms and over 14,000 square feet of flexible meeting and event space, the hotel caters to a... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality or customer service preferred
- ability to communicate clearly and professionally
- capable of standing for extended periods
- ability to lift, push, or pull up to 30 pounds
- flexible to work evenings, weekends, and holidays
- strong verbal communication skills
- ability to engage effectively with guests
- a positive and energetic attitude
- commitment to delivering excellent customer service
- willingness to work in a fast-paced environment
- adherence to Hyatt values including empathy, integrity, respect, inclusion, experimentation, and wellbeing
Job Qualifications
- must have ability to lift, pull, and push moderate weight
- must have ability to stand or walk for long periods of time
- provide friendly and respectful service to hotel guests
- follow all safety and sanitation guidelines
- report guest feedback or issues to supervisors promptly
Job Duties
- assist bartenders with restocking supplies
- clean bar and lounge areas
- stock room service station
- deliver food and beverage mobile orders from bar or kitchen to guest rooms timely and professionally
- ensure orders are accurate and presented to hotel standards
- answer guest calls for missing or extra items and assist with mobile orders
- support bartenders during busy periods by bussing tables and running food
- maintain cleanliness and organization of room service trays, carts, and delivery equipment
- communicate effectively with kitchen and bartenders to coordinate room service orders
- deliver guest amenities
- restock hotel lobby market (alcohol only)
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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