Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.42 - $23.68
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Shift Differentials
Relief differential
Job Description
St. Charles Health System is a reputable healthcare organization committed to delivering exceptional care and services to the communities it serves. With a strong vision of creating America's healthiest community together, the organization is driven by values such as accountability, caring, and teamwork, which collectively foster a supportive and compassionate work environment. The Food Services Department within St. Charles Health System is a dynamic, high-volume operation that offers exemplary food and beverage services including patient room service, cafe, deli, and catering, tailored to meet the nutritional and dietary needs of patients and guests alike.
The role of Room Service... Show More
The role of Room Service... Show More
Job Requirements
- Deschutes County Food Handlers Card or the ability to obtain within 2 weeks of hire
- ability to wear appropriate personal protective equipment (PPE)
- ability to stand and walk for 75% or more of the time
- ability to lift, carry, push or pull weights ranging from 1 to 50 pounds as required
- ability to follow safety and hygiene protocols
- ability to work variable shifts including weekends and holidays
- high school diploma or GED preferred
- previous customer service and/or food service experience preferred
- willingness to comply with all organizational policies and procedures
Job Qualifications
- High school diploma or GED (equivalent education and experience will be considered)
- knowledge of therapeutic diets and menu items
- ability to follow food safety and sanitation standards
- strong customer service skills
- ability to follow instructions and procedures accurately
- good communication skills
- ability to work collaboratively within a team
- basic math skills for handling orders and supplies
- physical ability to meet job demands
Job Duties
- Participates in the assembly of patient trays to meet patient's request and diet order
- delivers trays to patient rooms in a timely manner
- verifies patient tray is correct utilizing the Double Patient Identifier process prior to leaving tray with the patient
- notifies appropriate nursing staff if patient has safety precautions for aspiration or any other precautionary safety needs
- follows all precautions regarding isolation precautions in delivery of food to patients under isolation or any other precautionary care
- conducts all delivery activities with the highest level of customer service
- creates positive interactions with all staff, patients and guests at every point of contact
- ensures tray and food are in proper order when delivering to the patient
- validates with patient food is what patient ordered and expected
- promptly follows up if patient is not satisfied with food or items are missing
- maintains knowledge of therapeutic diets and menu items to ensure patient's diet restrictions are adhered to
- acts as the last point of contact for quality and safety checks in the process of reviewing patient food order and patient dietary restrictions
- alerts appropriate person(s) if a food item is not appropriate for a patient's diet
- stocks food supply areas on assigned patient floors as directed
- cleans and sanitizes surfaces and equipment for room service as directed
- stores and handles all food properly following the guidelines of Hazard Analysis and Critical Control Points (HACCP)
- maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with St. Charles Health System standards and Oregon Food Sanitation standards
- provides support to other areas of food services as directed by manager, supervisor or coordinator, as needed
- delivers customer service to both internal and external customers in a manner that promotes goodwill, is timely, efficient and accurate
- supports the vision, mission and values of the organization in all respects
- supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change
- provides and maintains a safe environment for caregivers, patients and guests
- conducts all activities with the highest standards of professionalism and confidentiality
- complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings
- delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate
- may perform additional duties of similar complexity within the organization, as required or assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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