Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $67,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
Halekulani Hotel, located on the scenic shores of Waikiki Beach, has been a symbol of gracious hospitality and exceptional service for over 100 years. This prestigious hotel is renowned for its impeccable customer care, luxurious accommodations, and unparalleled cuisine, drawing visitors from across the globe to experience the true spirit of Hawaiian culture and aloha. As part of the Hotels and Resorts of Halekulani, the establishment is deeply rooted in the value of LEGACY, celebrating its rich cultural heritage while continuously evolving to meet the needs of modern travelers. Halekulani’s commitment to excellence is evident in its dedication to providing... Show More
Job Requirements
- Minimum two years supervisory experience in front office and/or reservations in a hotel environment
- high school diploma or equivalent vocational training certificate
- business degree and/or college degree preferred
- fluency in a foreign language preferred
- ability to anticipate guest needs
- respond promptly and acknowledge all guests
- must be highly organized, detail-oriented and have the ability to multi-task
- ability to maintain positive guest relations at all times
- must exhibit a poised and professional image and good voice image
Job Qualifications
- Minimum two years supervisory experience in front office and/or reservations in a hotel environment
- high school diploma or equivalent vocational training certificate
- business degree and/or college degree preferred
- prefer fluency in a foreign language, preferably Japanese
- any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position
- ability to anticipate guest needs and respond promptly
- ensure familiarity with all hotel services and features
- highly organized, detail-oriented and able to multi-task
- ability to maintain positive guest relations at all times
- must exhibit a poised and professional image and good voice image
Job Duties
- Maintain high employee morale and team spirit within the department
- assist the Reservations Manager with scheduling, billing, inventory management, commission and reconciliations
- effectively communicate with guests regarding all aspects of Halekulani and Halepuna, and regarding systems related to Halekulani room inventory and room revenue
- describe room accommodations, room layouts and locations, rates, packages, all hotel amenities, facilities, services, and events
- create reservations and maintain knowledge of group itineraries and events, as well as property outlets and amenities
- monitor group block dates - tentative, review dates, cutoff dates, etc. to maximize availability
- explain guarantee and cancellation/deposit policies to guests and travel partners
- ensure the accuracy of confirmation letters, credit card authorization forms and processing of deposits and wire transfers
- understand and communicate hotel availability throughout the year, managing wholesale inventory and cutoff dates, recognizing and addressing opportunities when appropriate to maximize room nights, revenue, and guest experience
- monitor and guide reservations staff through their daily activities
- maintain timely and thorough communication with other departments to fulfill guest requests, special circumstances, and follow through all requests to a resolution
- perform all other duties as may be required or assigned by the Reservations Manager
- display a high level of integrity and professionalism at all times in dealings with guests, patrons, vendors and employees
- maintain confidentiality of guest information and hotel data
- maintain a clean and neat appearance in grooming and in the work area
- respond properly to any hotel emergency or situation
- promote positive working relationships with all departments
- recognize and take necessary action regarding safety concerns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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