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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Job Description
The Ritz-Carlton Portland is a distinguished luxury hotel located in the heart of Portland, Oregon. Renowned for its commitment to exceptional service and guest experiences, The Ritz-Carlton brand is synonymous with elegance, comfort, and a personalized approach to hospitality. As part of the Marriott International portfolio, The Ritz-Carlton Portland offers a world-class environment where employees are valued, encouraged to grow, and empowered to deliver unparalleled service. The hotel blends modern luxury with timeless traditions, creating a unique atmosphere where every guest's stay becomes a memorable occasion rooted in the Gold Standards established by the brand. This emphasis on culture, excellence,... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Ability to lead and motivate a team
- Strong communication skills
- Proficiency in managing operations and financial performance
- Commitment to delivering excellent customer service
- Availability to work full time in Portland, Oregon
Job Qualifications
- High school diploma or GED with four years experience in guest services, front desk, housekeeping, or related area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years experience in guest services, front desk, housekeeping, or related area
- Demonstrated leadership abilities
- Strong understanding of customer service and hospitality standards
- Ability to analyze financial statements and performance data
- Excellent communication and interpersonal skills
- Experience in managing teams and improving guest satisfaction
- Knowledge of property policies and procedures
Job Duties
- Assists in managing the execution of all operations in the rooms area departments including front office, engineering/maintenance, housekeeping
- Leads team by verifying goals related to guest tracking and productivity are understood
- Creates and nurtures a property environment emphasizing motivation, empowerment, teamwork, and continuous improvement
- Interprets guest and employee satisfaction results to develop action plans
- Communicates and updates all goals and results with employees
- Performs hourly job functions and other duties to meet business needs
- Assists in human resources functions such as interviewing, hiring decisions, and employee orientation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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