Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $88,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its exceptional service standards and innovative approach to luxury accommodations. Within its prestigious portfolio is W Hotels, an iconic lifestyle brand that is celebrated for redefining luxury hospitality with a focus on vibrant, eclectic environments and forward-thinking service. W Hoboken, situated in the lively waterfront community of Hoboken, New Jersey, offers a distinctive blend of contemporary design and bespoke guest experiences, making it a sought-after destination for both business and leisure travelers. The property embodies the W Hotels mission to "Ignite Curiosity, Expand Worlds" by fostering an... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 4 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from accredited university in relevant field with 2 years experience
- Strong leadership and motivational skills
- Excellent communication and problem-solving abilities
- Ability to manage multiple departments and teams
- Proficiency in monitoring guest satisfaction and employee feedback
- Availability for full-time work
- Willingness to perform operational tasks as needed
Job Qualifications
- High school diploma or GED with 4 years experience in guest services or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with 2 years experience
- Proven leadership and team management skills
- Strong communication and interpersonal abilities
- Ability to analyze financial and performance data
- Demonstrated commitment to customer service excellence
- Experience with scheduling and staffing in hospitality environments
Job Duties
- Manage operations of Front Office, Engineering/Maintenance, and Housekeeping departments
- Lead and motivate rooms operations team to meet goals and provide excellent service
- Monitor guest satisfaction and employee feedback, developing plans to improve areas of need
- Oversee scheduling and staffing to optimize guest service and operational efficiency
- Handle hiring processes, orientation, and employee development activities
- Ensure compliance with property standards, policies, and procedures
- Participate in financial reviews and quality audits to maximize departmental profitability
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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