Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $15.00
Work Schedule
Weekend Shifts
Benefits
competitive pay
401(k) plan with Company Match
Time and a half pay on major holidays
Employee discounts on hotels, theme parks, Broadway shows
Paid Time Off
Health Insurance
Dental Insurance
Job Description
Holiday Inn Express & Suites Fayetteville South by IHG is a well-established hotel operated under Strand Hospitality management, recognized for delivering quality hospitality services. As part of the globally acclaimed InterContinental Hotels Group (IHG), this property upholds the standards and values of a world-leading hotel brand, ensuring guests receive comfortable, clean, and convenient accommodations. The hotel focuses on providing an excellent guest experience, combining modern amenities with friendly service to cater to both business and leisure travelers. Strand Hospitality, known for its commitment to employee development and community relations, manages the hotel, fostering a positive work environment and embracing core... Show More
Job Requirements
- Detail-oriented and thorough
- ability to remain discreet and respect the privacy of guests
- ability to perform consistent work to the highest of standards
- ability to interact with guests in a pleasant, friendly way
- ability to read, write, speak, understand, and communicate in basic English preferred
- other languages in addition to English is a plus
- sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
- ability to be flexible and work weekends, holidays and be scheduled any days of the week
- weekends are required
Job Qualifications
- Previous experience in housekeeping or custodial role preferred
- knowledge of cleaning procedures and use of cleaning supplies
- basic communication skills in English
- ability to follow instructions and work independently
- commitment to providing excellent guest service
- physical ability to perform duties including lifting, bending, and standing for prolonged periods
- reliability and punctuality
- positive attitude and teamwork skills
Job Duties
- Receive list of assigned rooms from supervisor
- prioritize rooms based on direction from supervisor or as noted on list
- follow sign in/out procedures for key to access rooms
- check the inventory of cleaning cart and add any necessary supplies
- knock and announce self before entering room
- return at a later time if rooms are occupied
- immediately notify supervisor of any damage or strong odor to room
- immediately notify supervisor of suspicious activity
- remove linens, towels, bedspreads, and blankets from each assigned room and provide fresh replacements
- follow appropriate protocol for checkouts versus stayovers
- neatly make beds and stock towels, washcloths, and hand towels according to policies
- thoroughly clean and disinfect bathroom and kitchenette or coffee-preparation areas according to hotel policies
- disinfect all surfaces, including high-touch items such as wall and lamp switches, thermostat, door handles, telephone, and TV remotes
- clean mirrors, glass and dust pictures and other objects in room
- vacuum floors and remove trash
- check complimentary coffee, snacks, and toiletry supplies in the room, restocking according to provided hotel checklist and policy
- ensure room meets hotel and brand standards with a final walkaround
- notify supervisor of found items and bring to lost and found if guest has checked out
- notify supervisor of rollaways or cribs in rooms for pickup and storage
- notify supervisor of room availability
- ensure soiled linens are provided to laundry timely
- notify maintenance department of needed maintenance or repairs based on hotel processes
- perform other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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