Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
The Sheraton Hotel Palo Alto is a distinguished member of the Pacific Hotel Management group, known for offering exceptional guest experiences through refined hospitality services. Located in the heart of Palo Alto, this hotel caters to a diverse clientele ranging from business travelers to vacationing guests, ensuring a comfortable and welcoming environment that feels like a home away from home. As part of a well-established company operating 24 hours a day, 7 days a week, the Sheraton Hotel Palo Alto upholds high standards of service, reflecting the brand's commitment to quality, professionalism, and guest satisfaction. This dynamic and fast-paced hospitality... Show More
Job Requirements
- Ability to stand and walk for 8 or more hours
- ability to walk up and down stairs, stoop, kneel, lift a minimum of 50 lbs, push and pull 200 lbs
- ability to wear personal protective equipment properly
- must be available to work varied shifts including weekends and holidays
- compliance with dress and grooming standards
- professional demeanor
- basic English skills
- ability to adapt to changing work environments and schedules
- ability to maintain positive energy and motivation
- ability to work independently and as part of a team
Job Qualifications
- High school diploma or equivalent
- prior housekeeping or janitorial experience preferred
- excellent communication skills in English
- ability to interact effectively with guests and associates
- basic reading, writing and numeric skills
- ability to manage multiple tasks and work under pressure
- professionalism and strong interpersonal skills
- willingness to follow hotel policies and safety guidelines
- ability to learn software and computer systems
- ability to maintain confidentiality of sensitive information
- preferred bilingual or multilingual skills
- prior hotel experience
- emotional intelligence training
Job Duties
- Provide a pleasant room experience to guests
- ensure all guest room areas meet hotel standards including cleanliness and repair
- replace and change items such as bed linen, pillows, towels, and bath care products
- sweep, mop, vacuum, dust and clean high touch point areas
- complete daily room assignments
- assist with reports, maintenance requests, logbooks, and lost and found
- regularly assist with deep cleaning projects
- maintain confidentiality of sensitive hotel information
- demonstrate brand standards and professional behaviors
- follow safety guidelines
- adhere to employee handbook policies including punctuality and professional demeanor
- engage with guests and associates professionally
- follow up with guests to ensure satisfaction and address issues
- assist with training new associates
- resolve guest and associate concerns promptly
- report issues and suggestions to management
- maintain communication with all hotel departments
- follow posted schedules to reduce overtime and missed meal breaks
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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