Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal employment opportunity
supportive work environment
Job Description
DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a well-regarded hotel property recognized for its commitment to delivering exceptional guest experiences. This establishment is part of the Hilton brand, renowned worldwide for its high standards of hospitality and quality service. Located conveniently near the Orange County airport, DoubleTree Santa Ana provides a welcoming atmosphere for travelers and guests seeking comfort and convenience. The hotel prides itself on a culture where team members feel valued, cared for, and empowered to proactively serve guests, ensuring each stay is memorable and satisfactory. Joining this team means becoming part of a professional environment... Show More
Job Requirements
- Prior housekeeping experience in a hotel environment preferred
- Ability to use discretion and maintain confidentiality
- Ability to read and comprehend simple instructions and memos
- Completion of training on proper disposal and handling of sharps
- Flexibility to work varying schedules including holidays and weekends
- General communication and interpersonal skills
- Commitment to guest satisfaction
Job Qualifications
- Prior housekeeping experience in a hotel environment preferred
- Ability to read and comprehend simple instructions, short correspondence and memos
- Positive attitude and professional demeanor
- General communication and interpersonal skills
- Commitment to a high level of guest satisfaction
- Ability to complete training on proper disposal/handling of sharps such as needles
- Flexibility to work varying schedules including holidays, weekends, and alternate shifts
- Ability to maintain confidentiality and discretion in handling sensitive information
Job Duties
- Cleans all areas of the property guest rooms according to standards and procedures
- Changes linens and makes beds
- Cleans bathrooms
- Sweeps and dusts guest rooms
- Empties trash
- Maintains cleanliness of balconies and terraces
- Cleans and dusts room furnishings as assigned
- Restocks guestroom amenities and literature as needed
- Maintains linen closet in a clean, neat and orderly manner
- Assists with restocking as assigned
- Responds to guest requests pertaining to room cleanliness, amenities and linen to exceed guest satisfaction
- Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas
- Resolves guest complaints within scope of authority, otherwise refers the matter to management
- Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
- Retrieves, stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations
- Returns any items found in guest rooms, hallways, or back of the house to the housekeeping department and logs appropriate information
- Cleans all corridors and service areas as assigned
- Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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