Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a prestigious hospitality establishment dedicated to providing exceptional guest experiences in the vibrant Orange County area. Known for its warm and welcoming atmosphere, the hotel is a part of the globally recognized Hilton brand, ensuring high standards of service excellence and comfort. At this property, employees are encouraged to be proactive in their guest interactions, striving to make every stay memorable and pleasant for visitors. The hotel offers a dynamic work environment where team members feel valued and cared for, with a strong focus on teamwork and professional growth. Pacific Hospitality... Show More
Job Requirements
- High school diploma or equivalent
- Prior housekeeping experience preferred
- Ability to use discretion with confidential information
- Positive attitude and professional demeanor
- General communication and interpersonal skills
- Ability to read and comprehend simple instructions, short correspondence and memos
- Completion of required training
- Flexibility to work varying schedules including holidays, weekends and alternate shifts
Job Qualifications
- Prior housekeeping experience in a hotel environment preferred
- Ability to read and comprehend simple instructions, short correspondence and memos
- Demonstrates positive attitude and professional demeanor
- Possesses general communication and interpersonal skills
- Committed to a high level of guest satisfaction
- Able to complete required training including proper disposal and handling of sharps
- Flexible to work varying schedules including holidays, weekends and alternate shifts
Job Duties
- Cleans all areas of the property's guest rooms according to standards and procedures
- Changes linens and makes beds
- Cleans bathrooms
- Sweeps and dusts guest rooms
- Empties trash
- Maintains cleanliness of balconies and terraces
- Cleans and dusts room furnishings as assigned
- Restocks guestroom amenities and literature as needed
- Maintains linen closet in a clean, neat and orderly manner
- Assists with restocking as assigned
- Responds to guest requests pertaining to room cleanliness, amenities and linen
- Reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas
- Resolves guest complaints within scope of authority, otherwise refers the matter to management
- Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
- Retrieves, stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations
- Returns any items found in guest rooms, hallways, or back of the house to the housekeeping department and logs appropriate information
- Cleans all corridors and service areas as assigned
- Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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