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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Health Insurance
Paid parental leave
Disability insurance
401(k) matching
Tuition Reimbursement
Vision Insurance
Parental leave
Life insurance
Job Description
Sonesta International Hotels is the eighth largest hotel company in the United States and is rapidly expanding its footprint across the hospitality industry. As a distinguished hotel company, Sonesta offers a broad and unique portfolio of both full-service and focused hotels situated in major urban centers. Their diverse range of owned, managed, and franchised properties ensures a strong presence in locations where guests desire quality accommodations and exceptional service. The company is driven by the human side of hospitality, committed to delivering passionate service, authentic loyalty, and remarkable experiences that resonate deeply with every guest. Sonesta's portfolio now exceeds 1000... Show More
Job Requirements
- Some previous housekeeping experience preferred
- Background from the extended stay industry preferred
- Ability to speak, read, and write fluent English preferred
- Basic reading, writing and mathematical abilities preferred
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 75 pounds
- Will be required to regularly use commercial cleaning chemicals
- Will be required to work mornings, evenings, weekends, and holidays
Job Qualifications
- Some previous housekeeping experience preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English is preferred
- Other languages beneficial
- Basic reading, writing and mathematical abilities are preferred
- Ability to work well with others in a team environment
- Strong attention to detail and commitment to quality
- Effective communication skills
- Physical stamina to perform job duties
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
- Notify supervisor when service is completed so rooms may be sold or occupied
- Report any room unable to be serviced to supervisor according to established procedures
- When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order
- Operate washers and dryers according to hotel standards and manufacturers' guidelines
- Receive soiled linens and inspect for damaged or stained items
- Fold and store clean linens, report damages to supervisor
- Minimize waste of supplies and amenities within all areas of housekeeping
- May regularly assist with deep cleaning projects
- Report needed repairs or unsafe conditions to supervisor
- Handle all lost and found items according to established procedures
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Ensure compliance with federal, state and local laws regarding health and safety services
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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