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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
team environment
Job Description
Grand Beach Hotel is a prestigious hospitality establishment renowned for its commitment to providing exceptional guest experiences in a luxurious beachfront setting. As a key player in the hotel industry, Grand Beach Hotel prides itself on offering high-quality services that blend comfort, elegance, and impeccable hospitality. With state-of-the-art facilities and a dedicated team of professionals, the hotel creates a memorable and relaxing environment for all guests, ensuring every stay is marked by excellence and personal attention.
The role of a Guestroom Attendant at Grand Beach Hotel is essential in maintaining the hotel’s renowned standards of cleanliness and guest satisfaction. ... Show More
The role of a Guestroom Attendant at Grand Beach Hotel is essential in maintaining the hotel’s renowned standards of cleanliness and guest satisfaction. ... Show More
Job Requirements
- High school diploma or equivalent
- able to push stand stoop bend and lift items weighing up to 50 pounds repetitively during entire shift
- able to work a flexible schedule including weekends and holidays
- physical stamina and reliability
- basic English communication skills
- commitment to following safety protocols and procedures
- willingness to comply with hotel uniform and grooming standards
Job Qualifications
- Service orientation
- able to work as part of a dynamic quality-driven team
- able to communicate in English
- knowledge of proper cleaning methods for various surfaces
- understands and follows OSHA regulations and hotel policies
- good guest relations skills
- positive and friendly attitude
- ability to handle guest complaints professionally
Job Duties
- Reports to work as scheduled in proper uniform in accordance with the company’s appearance standards
- cleans and sanitizes all assigned rooms and bathrooms
- follows the designated sequence of room assignments
- cleans guestroom windows and balconies to hotel standards
- replaces all amenities and linens according to hotel standards
- keeps cart and linen closets clean and orderly
- reports irregularities such as hot-plates pets suspicious persons and unusual activities to Supervisor
- notifies Supervisors of discrepancies such as vacant rooms
- turns in lost and found items as per department standard
- reports items of value left unsecured in hallways and guestrooms
- cleans assigned rooms within shift time requirements passing all inspections
- replaces burned out light bulbs according to hotel standards
- assists in preparation and deep cleaning of VIP rooms
- cleans spots on walls
- cleans spots on carpets
- restocks Room Attendant caddies
- applies excellent guest relations skills when interacting with guests
- interacts with guests in a friendly and professional manner
- anticipates guest needs demonstrating sensitivity and responsiveness ensuring complete guest satisfaction and repeat business
- familiar knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
- satisfies guest requests for information and services
- demonstrates a friendly attitude to co-workers and all other hotel staff
- consistently maintains a positive attitude that ensures the best guest experience
- gives recognition to repeat guests
- follows procedures when entering guest rooms always keeping the guest’s need for privacy in mind
- handles all guest complaints according to Grand Service Standards notifies Supervisor of actions taken
- adheres to OSHA regulations and hotel policies and procedures regarding emergencies safe work practices and wearing of protective gear as necessary
- adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
- thorough knowledge of proper cleaning methods for various surfaces
- uses proper chemicals when cleaning as described by the department’s procedures
- performs all duties in a timely and professional manner
- performs a visual inspection before leaving any areas
- follows procedures for issuance and return of room keys prioritizing of rooms record-keeping and status updates
- demonstrates working knowledge and team effort in accomplishing additional projects as assigned
- observes hotel telephone etiquette message and call handling procedures
- reads departmental logbook and bulletin board on a daily basis
- promotes and applies teamwork skills at all times
- notifies appropriate individual promptly and fully of problems and unusual matters of significance
- is polite friendly and helpful to guests management and fellow Team Members
- executes emergency procedures in accordance with hotel standards
- complies with required safety regulations and procedures
- attends appropriate hotel meetings and training sessions
- maintains cleanliness and excellent condition of equipment and work area
- complies with hotel standards policies and rules
- recycles whenever possible
- remains current with hotel information and changes
- complies with hotel uniform and grooming standards
Job Qualifications
Experience
No experience required
Job Location
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