Charlestowne Hotels logo

Charlestowne Hotels

Room Attendant

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $16.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
uniform provided
Shift Differentials

Job Description

The position is offered by a hospitality establishment, specifically a hotel that focuses on providing a comfortable, clean, and inviting environment for its guests. The hotel prides itself on ensuring that every guest has a memorable stay marked by exceptional service and pristine accommodations. Maintaining the highest standards of cleanliness and organization within the guest rooms and public areas is critical to the hotel’s success and reputation. The hotel operates with a strong commitment to quality, guest satisfaction, and safety, fostering an environment where team members collaborate efficiently and are empowered to contribute to a positive guest experience.

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Job Requirements

  • Less than high school education
  • Up to six months related experience or training
  • Equivalent combination of education and experience
  • Ability to read a limited number of two-and three-syllable words and to recognize similarities and differences between words and between series of numbers
  • Ability to print and speak simple sentences
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
  • Ability to deal with problems in situations
  • Must be able to speak English to communicate with guests
  • Must be able to recognize situations which may involve guests that require immediate supervisory attention
  • Must know and use reasonable care for the safety and security of the guests

Job Qualifications

  • Less than high school education
  • Up to six months related experience or training
  • Equivalent combination of education and experience
  • Ability to read and speak simple English
  • Basic communication skills to interact with guests
  • Ability to follow instructions and procedures
  • Detail oriented and dependable
  • Ability to handle physical demands of the role
  • Knowledge of cleaning procedures and safety protocols

Job Duties

  • Clean dust wax scrub polish and service guest rooms daily in accordance with hotel procedures
  • Stock cart with guest room supplies at beginning of shift
  • Greet any and all guests with a good morning or afternoon evening
  • Replace linens on beds and replenish guest room supplies
  • Empty wastebaskets and empties and cleans ashtrays
  • Rearrange furnishings drapes and room accessories
  • Provide necessary linen and amenities to guests in accordance with the guest room legend
  • Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked
  • Report any damage hazards repairs and strangers in assigned areas
  • Return any items found in guest rooms hallways or back of the house to the Housekeeping department as a lost and found item and writing the date where it was found description of the item and the name of the person who found it
  • Responsible for all keys signed out for the shift
  • Clean all corridors and service areas
  • Respond to any projects or requests developed by the Housekeeping management team
  • Replace light bulbs if necessary
  • Restock cart at end of shift and organize the linen closet to prepare for the next day
  • Other housekeeping duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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