Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $14.00
Work Schedule
Standard Hours
Benefits
Insurance enrollment from day 1
Paid Time Off from day 1
Holiday pay from day 1
401(k) enrollment after 30 days
hotel discounts
Travel Discounts
professional development and promotion opportunities
Job Description
First Hospitality, founded in 1985 and based in Chicago, is a forward-thinking hotel development, investment, and management company dedicated to creating value through excellence and innovative approaches to business. Renowned for its strategic vision, First Hospitality embraces doing things differently to enhance guest experiences and drive superior hospitality services. The company is committed to attracting and retaining a diverse and high-performing workforce where individual differences are respected and valued, creating an inclusive, collaborative, and flexible work environment. As an equal opportunity employer, First Hospitality offers a dynamic workplace that encourages professional growth and promotes fairness and respect for all employees.Show More
Job Requirements
- Effective verbal and written communication skills
- Must be able to speak, read, and write in primary language(s) used in the workplace
- 8+ hours per day
- stand and walk frequently throughout the workday
- Lift, lower, and maneuver up to 30 pounds occasionally
- Reach, bend, stoop, and pivot frequently throughout the workday
Job Qualifications
- Effective verbal and written communication skills
- Must be able to speak, read, and write in primary language(s) used in the workplace
- Ability to build rapport and engage positively with guests
- Attention to detail in cleaning and room preparation
- Ability to work collaboratively in a team environment
- Professionalism consistent with hotel brand standards
- Knowledge of standard safety and emergency procedures
Job Duties
- Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail
- Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard
- Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary
- Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction
- Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership
- Always maintain professionalism consistent with hotel brand and company expectations
- Know and communicate hotel emergency procedures
- inform and assist guests in emergencies
- Take on additional tasks as necessary or assigned by hotel leadership
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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