Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Compensation $19/hr
Health Insurance
Dental Insurance
Vision Insurance
long term disability
Pet insurance
401k
Vacation pay
Paid holidays
hotel discounts
Birthday incentives
Anniversary incentives
meals provided
Job Description
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors globally, known for its extensive portfolio of over 7,400 hotels and more than 625,000 rooms across 45 countries and territories. The company operates a diverse array of 22 hotel brands that cater to a wide range of travelers, spanning from full-service upper upscale properties to midscale, extended stay, and economy segments. This broad portfolio enables Choice Hotels to meet the varied needs of travelers for different occasions and preferences while driving exceptional value for franchise owners and shareholders. In addition to the well-established brands, Choice Hotels also... Show More
Job Requirements
- Minimum one-year experience in hospitality housekeeping
- Ability to follow instructions and communicate effectively
- Ability to work independently or as part of a team
- Strong attention to detail
- Commitment to exceptional guest service
- Ability to clean multiple room types
- Ability to meet daily cleaning quotas
- Willingness to work flexible schedules including weekends and holidays
- Adherence to the hotel's policies and procedures
- Physical ability to perform repetitive hand and arm movements
- Ability to lift up to 50 pounds
- Ability to pull and push up to 100 pounds
- Ability to squat, bend, kneel, and twist
- Ability to stand for long periods
Job Qualifications
- Minimum one-year hospitality experience in housekeeping
- Ability to follow instructions and communicate effectively
- Strong attention to detail
- Commitment to exceptional guest service
- Ability to clean multiple room types and meet daily cleaning quotas
- Willingness to work flexible schedules including weekends and holidays
- Adherence to hotel policies and procedures
Job Duties
- Create guest satisfaction and exceed expectations by providing service brand behavior and genuine hospitality
- Clean assigned guest rooms or suites per brand standards, including making beds, vacuuming, dusting, arranging furniture, and cleaning bathrooms
- Maintain cleaning protocols
- Empty all trash containers and replace with fresh liners
- Restock usable items in guest rooms or suites such as soap, towels, amenities, and paper items
- Ensure removal and proper disposition of guest room trays, glass, and silverware
- Clean and vacuum exterior entry and hallways
- Keep linen closets and supply areas clean and organized
- Attend to guest laundry and dry-cleaning orders promptly
- Notify supervisor promptly of any guest room or suite issues including maintenance needs
- Handle guest complaints or requests promptly, referring to supervisor if unable to handle
- Secure all rooms or suites upon leaving
- Provide 100% guest satisfaction through genuine hospitality and exceeding guest expectations
- Demonstrate personal attention, responsibility, and teamwork in guest service
- Listen, apologize with empathy, find solutions, and follow through on guest problems
- Perform other duties required by management to maintain brand standards and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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