Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Standard Hours
Benefits
Insurance enrollment
Paid Time Off
Holiday pay
401(k) enrollment
Hotel and travel discounts
Professional Development
promotion opportunities
Job Description
First Hospitality is a forward-thinking hotel development, investment, and management company founded in 1985 and based in Chicago. With a strategic vision aimed at creating value for all stakeholders through excellence and innovation, First Hospitality takes pride in its commitment to doing things differently in the hospitality industry. The company operates various hotel properties where guest experience and employee satisfaction are prioritized. The company values diversity and fosters an inclusive work environment promoting collaboration, flexibility, and fairness. They strive to attract and retain a high-performing workforce by respecting and valuing employees' differences to meet the diverse needs of their global... Show More
Job Requirements
- Effective verbal and written communication skills
- Must be able to speak, read, and write in primary language(s) used in the workplace
- 8+ hours per day
- stand and walk frequently throughout the workday
- Lift, lower, and maneuver up to 30 pounds occasionally
- Reach, bend, stoop, and pivot frequently throughout the workday
Job Qualifications
- Effective verbal and written communication skills
- Ability to speak, read, and write in primary language(s) used in the workplace
- Experience in hospitality or customer service preferred
- Attention to detail and ability to work efficiently
- Strong interpersonal skills to engage with guests
- Ability to follow safety and emergency procedures
- Professionalism consistent with brand standards
Job Duties
- Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail
- Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard
- Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary
- Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction
- Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership
- Always maintain professionalism consistent with hotel brand and company expectations
- Know and communicate hotel emergency procedures
- inform and assist guests in emergencies
- Take on additional tasks as necessary or assigned by hotel leadership
Job Qualifications
Experience
No experience required
Job Location
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