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HEB

Rockwall Grocery - Customer Service Spec - Part-Time

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $17.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Partner ownership opportunities

Job Description

H-E-B is a renowned American supermarket chain based in Texas, dedicated to providing customers with high-quality products and exceptional service. With over a century of experience in the retail industry, H-E-B has grown to become one of the largest and most respected grocery retailers in the United States. The company's commitment to serving communities with fresh produce, innovative products, and outstanding customer care has made H-E-B a trusted household name. This partner-owned company operates with a unique culture where employees, referred to as Partners, are valued stakeholders who contribute to the organization's ongoing success and innovation. The H-E-B philosophy revolves... Show More

Job Requirements

  • Minimum age 18
  • High school diploma or equivalent
  • At least 1 year of related experience
  • Completion of company orientation and safety training
  • Ability to function in a fast-paced retail environment
  • Capability to perform physical tasks such as lifting and organizing merchandise
  • Strong customer service skills
  • Effective reading and writing abilities
  • Planning and organization skills
  • Good communication and interpersonal skills

Job Qualifications

  • High school diploma or equivalent
  • Strong communication skills
  • Good interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Customer service experience preferred
  • Basic knowledge relevant to department specialization such as beauty products, audio/visual equipment, grocery items, or nursery business
  • Ability to read and write effectively
  • Planning and organizing skills
  • Initiative to perform tasks proactively
  • Team player with a commitment to customer satisfaction

Job Duties

  • Stock and rotate items as needed
  • Assist with inventory control including loading, unloading, and moving product
  • Organize, clean, and prepare back area for night crew and incoming trucks
  • Organize merchandise on pallets for presentation
  • Ensure integrity of shelf tags and signage, creating or preparing signage as needed
  • Maintain standards for shrink, safety, inventory control, and sanitation
  • Check shipments for out-of-date or damaged product to ensure freshness and quality
  • Build, stock, maintain, and take down store displays
  • Provide superior customer service
  • Answer customer questions regarding products and help locate merchandise
  • Merchandise products effectively
  • Use suggestive selling techniques to meet customer needs and boost sales
  • Clean and sanitize sales floor, display cases, prep areas, and equipment
  • Properly handle and maintain all equipment
  • Comply with departmental SOPs and store operating procedures
  • Complete department-specific responsibilities based on specialty area such as beauty, drugstore/general merchandise, entertainment, grocery, or Texas Backyard
  • Demonstrate ability to safely lift items within department-specific limits
  • Follow company orientation and safety training protocols

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location