Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,900.00 - $72,800.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
401k retirement savings plan
Employee Discounts
Tuition Reimbursement
training programs
Global work environment
Job Description
Kuehne+Nagel is a global leader in logistics and freight forwarding, playing a crucial role in moving goods across the world efficiently and reliably. With a rich heritage and a forward-thinking vision, Kuehne+Nagel provides comprehensive logistics solutions that touch everyday lives, from delivering essential medicines to supporting the supply chains of wind turbines and semiconductors. Recognized for its commitment to safety, stability, and sustainability, the company fosters a dynamic working environment where employees can grow their careers while making a real impact on global commerce and communities.
The role of Road Logistics Customer Care & Operations Manager in Freight Forwarding at... Show More
The role of Road Logistics Customer Care & Operations Manager in Freight Forwarding at... Show More
Job Requirements
- Bachelor's degree in logistics, supply chain management, or business administration
- minimum 5 years of experience in a similar role
- proven team leadership and coaching experience
- bilingual proficiency in Spanish and English preferred
- strong problem-solving and communication skills
- experience with logistics management software
- knowledge of US-Mexico cross-border regulations and customs
- willingness to travel to Mexico as required
Job Qualifications
- Bachelor's degree in logistics, supply chain management, or business administration
- 5+ years in a similar role with strong people management, coaching, and motivational skills
- bilingual in Spanish and English would be an asset
- ability to resolve complex issues proactively and effectively
- familiarity with logistics software systems and analytical skills
- understanding of geography, trade compliance, cross border processes (US-Mexico), and customs
- comfortable with travel to Mexico as per business needs
Job Duties
- Customer relationship management - act as main point of contact, processing orders, providing status updates, handling inquiries, resolving complaints, ensuring customer satisfaction
- Operations oversight - manage all road freight activities including scheduling pickups/deliveries, booking carriers, coordinating with drivers/agents, and overseeing documentation such as bills of lading and invoices
- Team leadership - supervise, train, and motivate the logistics team, fostering collaboration and cross-training
- Performance & KPIs - establish and monitor key performance indicators like on-time delivery, cost, and order accuracy, and implement corrective actions when needed
- Cost & efficiency - develop strategies to optimize routes, manage trailer pools, control costs, and enhance supply chain efficiency
- Carrier & vendor management - negotiate with carriers and brokers, monitor their performance, and build strong relationships
- Regulatory compliance - ensure all operations adhere to DOT regulations, customs requirements for international road freight, and company safety standards
- Process optimization - implement continuous improvement initiatives using lean methodologies to increase workflow efficiency and reduce logistics costs
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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