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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $25.75
Work Schedule
Rotating Shifts
Flexible
Benefits
competitive salary
Paid Time Off
Paid holidays
career growth
Medical insurance
Dental Insurance
voluntary life insurance
Disability insurance
AFLAC insurance
Company-paid Life Insurance
long term disability
401(k) retirement plan
Travel perks
Company Perks Program
Job Description
Capital Vacations is a dynamic and fast-growing company dedicated to providing exceptional vacation experiences through its resort operations. As a leader in the vacation ownership industry, Capital Vacations focuses on creating memorable travel moments for its guests while fostering a collaborative and innovative work environment for its team members. Known for its commitment to diversity and inclusion, Capital Vacations values the unique contributions each employee brings and encourages growth through various career advancement opportunities. This company thrives on passion, innovation, and a shared purpose to "Travel. Gather. Smile. Repeat.", which resonates throughout its culture and approach to hospitality.
The Hospit... Show More
The Hospit... Show More
Job Requirements
- High school diploma/GED
- Minimum 3 years of management experience in hotel or resort operations preferably in vacation ownership
- Exceptional communication and leadership skills
- Excellent interpersonal skills
- Knowledge of front desk, reservations, and problem resolution operations
- AS400 or TSW experience preferred
- Ability to supervise, train, and mentor team members
- Ability to analyze customer needs and resolve challenges and stressful situations
Job Qualifications
- High school diploma/GED
- Minimum 3 years of management experience in hotel/resort operations, preferably in vacation ownership
- Exceptional communication and leadership skills
- Excellent interpersonal skills when dealing with guests, Team Members, and the general public
- Knowledge of daily operations of the front desk, reservations, and problem resolution
- AS400/TSW experience preferred
- Ability to supervise, train and mentor team Members
- Ability to analyze customer needs and assist in resolving all customer challenges and stressful situations
Job Duties
- Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
- Is a hands-on leader and a visible front office team member who leads by example
- Monitors departmental service levels and acts accordingly
- Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
- Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
- Is responsible for staff development
- Serves as Manager on Duty as needed
- Works all shifts as need dictates
- Responsible for training, scheduling, coaching, counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting in inventory management, and leading the front office staff
- Works front desk as needed, checking in/out, answering phones and handling guest comments and concerns
- Assists in the management of the resort's room matrix, discrepant reservations, and maintaining inventory
- Monitors front desk controls, cash drawers, change given, and key inventories, codes payables and distributes invoices
- Provides follow up of maintenance/housekeeping requests
- Steps into any role as necessary
- Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests' concerns
- Performs all other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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