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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.00 - $15.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Career development opportunities
retirement savings plan
Job Description
Gaylord Hotels, a distinguished brand within the Marriott International portfolio, is renowned for its leadership in meetings, extraordinary experiences, and impeccable service. As part of Marriott International, Gaylord Hotels benefits from a global reputation that blends rich culture, talent, and experiences, fostering an inclusive environment that values diversity and equal opportunity. Known for creating environments that unite people in a unique way, Gaylord Hotels offers more than just a place to stay – it provides a platform for associates to thrive and grow beyond the traditional hotel experience.
The role being offered is a Guest Services Host position dedicated ... Show More
The role being offered is a Guest Services Host position dedicated ... Show More
Job Requirements
- High school diploma or GED equivalent
- No prior related work experience required
- Willingness to comply with company safety and security policies
- Ability to maintain a clean, professional appearance
- Ability to communicate effectively with guests and team members
- Ability to stand, sit, or walk for long periods
- Physical ability to move and carry objects weighing up to 10 pounds
Job Qualifications
- High school diploma or GED equivalent
- No related work experience required
- Strong communication and interpersonal skills
- Ability to maintain professionalism and confidentiality
- Ability to work collaboratively in a team environment
- Positive attitude and willingness to learn
- Ability to stand, sit, or walk for extended periods
- Basic ability to carry light objects
- Adherence to company safety and security policies
Job Duties
- Greet guests and determine the number in their party
- Seat guests by finding a clean, available table
- Pull out chairs for guests
- Place clean or current menus in front of guests
- Guide guests through the dining rooms and provide assistance as needed
- Move and arrange tables, chairs, and settings
- Organize seating for groups with special needs
- Ensure place settings are appropriate with napkins and clean silverware
- Check menus to ensure they are current, clean, plentiful, and wrinkle-free
- Maintain cleanliness of work areas throughout the day
- Monitor dining rooms for seating availability, service, safety, and guest well-being
- Follow all company and safety and security policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
- Maintain professional appearance and confidentiality
- Welcome and acknowledge all guests according to company standards
- Speak clearly and professionally
- Answer telephones with proper etiquette
- Support team to reach common goals
- Listen and respond appropriately to concerns of other employees
- Ensure adherence to quality expectations and standards
- Stand, sit, or walk for extended periods
- Move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Perform other reasonable job duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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