Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
seasonal bonus
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
The Riverboat Discovery is a renowned tourism and entertainment company offering a unique and immersive experience that showcases Alaskan Native culture and the scenic beauty of Alaska. Known for its iconic riverboat tours and authentic cultural presentations, the company operates with a strong commitment to delivering first-class customer service and unforgettable guest experiences. The company has a wide array of employment opportunities across various departments, inviting enthusiastic individuals to join their team and contribute to their mission. Located in an inspiring natural environment, the Riverboat Discovery is not only a place of work but also a community where employees can... Show More
Job Requirements
- High school diploma or equivalent
- Must be able to communicate effectively
- Ability to work flexible hours including weekends
- Customer service orientation
- Physical ability to perform moderate lifting
- Willingness to undergo mandatory drug testing for specific positions
- Basic computer literacy
- Ability to work collaboratively in a team
- Commitment to maintaining sanitation and safety standards
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred for on stage roles
- Strong communication skills
- Ability to work in a team environment
- Ability to follow safety and sanitation standards
- Basic computer skills for reservationist and accounting related positions
- Ability to operate kitchen equipment for kitchen assistant and donut maker roles
- Willingness to learn and be trained
- Ability to lift moderate weights
- Availability to work flexible schedules
- Valid identification and authorization to work in the United States
Job Duties
- Serve as a customer service representative for visitors to the Riverboat Discovery
- Assist visitors with purchases
- Prepare and stock merchandise for sale
- Perform inventory control duties
- Organize and distribute merchandise
- Perform other duties related to the successful operation of a retail store including cleaning and moderate lifting
- Provide dining service to guests and meet their needs to ensure a pleasurable dining experience
- Set up/remove food service items
- Greet and seat guests in a prompt and courteous manner
- Reset tables according to service standards
- Operating commercial dishwashers
- Ensure cleanliness of dishes including some polishing of glass for water spot removal
- Maintain sanitation and safety standards
- Serve as customer service representatives for visitors to the Riverboat Discovery & Gold Dredge 8
- Answer phones
- Respond to emails
- Give directions
- Other administrative related tasks as directed
- Greet passengers and serve as ambassadors for Alaskan Native culture
- Conduct the tour of the Chena Village
- Serve coffee and donuts and assist Deckhands in the snack bar during busy times
- Cast off at departure and secure the Riverboat Discovery on landing
- Maintain the safety and cleanliness of the boat
- Staff the snack bars when passengers are on board
- Provide general passenger assistance and if necessary
- Provide emergency first aid until trained EMTs arrive
- Mandatory drug testing per the US Coast Guard
- Maintain the Chena Village
- Set up and take down props, cabins, and displays used during the tour
- Feed and monitor wellbeing of the reindeer living on site
- Receive and cast lines during boat landing and departure, push and receive gang planks, greet passengers
- Clean restrooms and porta potties
- Monitor inventory of supplies
- Count cash
- Entering accounts receivable into an accounting program
- Prepare daily receipts ledgers and deposits
- Prepare invoices and journal entries
- Reservation support duties
- Work in the kitchen area with some duties performed in our dining hall
- Duties include operating kitchen cooking equipment to prepare fixed menu food
- Preparing all food for our gift shop café
- Serve food in the dining hall
- Maintaining the cleanliness standards required in the kitchen
- Operate and maintain the donut-making machine
- Ensure that donuts are properly produced, boxed, and refrigerated
- Clean the Riverboat Discovery and premises twice a day (after the boat returns to the dock at 12:30pm and again at 5:30pm)
- Dust, vacuum, empty trash, wash windows, clean restrooms
- Grounds maintenance duties and off-site maintenance tasks to be performed as directed
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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