Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
subsidized medical insurance
Dental Insurance
Commuter Benefits
Paid Time Off
paid sick days
Paid holidays time and a half
matching 401k plan
Job Description
Ritual Coffee is a renowned coffee roasting company and café operator based in San Francisco, California, known for its deep roots in the new coffee movement that began in 2005. Since its inception, Ritual has been dedicated to transforming coffee culture in the United States by challenging the dominance of corporate coffee chains and promoting quality, sustainable coffee practices. They purchase over 90 percent of their beans directly from producer partners, establishing strong relationships that ensure the highest quality beans while supporting farmers' livelihoods. This commitment to ethical sourcing and quality has earned Ritual an iconic status in the coffee... Show More
Job Requirements
- minimum 1 year experience in a customer service position, experience with soliciting and implementing feedback to improve performance, regular and consistent attendance and ability to sit and work with hands and arms for at least eight hours per day five days per week, physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds, stand and move throughout café and office, able to interact with customers for at least eight hours per day five days per week, add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals, ability to compute rate, ratio, and percentage, have consistent and reliable on-site attendance at café and office, proficient interpersonal relations and communicative skills in English, interpret and follow various instructions and procedures in written, oral, diagram, or schedule form in English, meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently, work under pressure with changing, ambiguous priorities, communicate effectively and promptly to clients, vendors, and employees, high level of manual dexterity to adeptly type and use computer equipment, auditory and visual skills including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus, ability to work overtime occasionally at the last minute, occasional travel may be required, stand stationary in café throughout shift for periods of time, continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 feet, ability to perform moderately strenuous physical work and withstand temperature extremes, able to adeptly use restaurant equipment, perform basic math and fractions to complete recipes, understand and respond to staff and customer requests in a loud environment
Job Qualifications
- love of coffee, passion for excellent customer service, stellar verbal communication skills, excellent interpersonal individual, team, and partnership skills, high level of emotional intelligence with positive outlook and good sense of humor, seeks out feedback and is excited about self-growth and improvement within the context of the job, ability to thrive in a fast-paced environment, able to handle critical customer situations with ease, must pay strong attention to detail and have passion for high quality products, possession of current Food Handler's Card
Job Duties
- contribute to the overall culture and business growth using the Culture Guide as a tool for self-reflection and commitment to self-growth, contribute to overall culture and business growth by participating in or leading improvement committees and projects when needed, ensure customers have positive interactions and are served delicious coffee to quality standards, stay knowledgeable about all café offerings including drinks, beans, brew equipment, and Ritual, be proactive within the coffee bar team to anticipate needs, prevent problems, and maintain smooth operations, follow all employee and café operations policies including cash handling and scheduling, help keep the café clean, beautiful and safe providing a fun, inclusive environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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