Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.25
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Commuter Benefits
Paid Time Off
paid sick days
Paid holidays
401K Matching
Job Description
Ritual Coffee Roasters, Inc. is a pioneering coffee roasting company based in San Francisco, known for its commitment to transforming the coffee experience. Established in 2005, Ritual Coffee began a revolution in the American coffee culture by emphasizing high-quality, ethically sourced coffee and fostering deep relationships with coffee producers. Over the years, Ritual Coffee has earned an iconic status as one of the best coffee roasting companies globally, with its roasting facility located in SoMa and cafes in San Francisco and Napa. The company prides itself on purchasing over 90% of its beans directly from producer partners, ensuring farmers maintain... Show More
Job Requirements
- Minimum 1 year experience in a customer service position
- Experience with soliciting and implementing feedback to improve performance
- Regular and consistent attendance and ability to sit and work with hands and arms for at least eight hours per day and five days per week
- Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds
- Stand and move throughout the cafe and office
- Must be able to interact with customers for at least eight hours per day and five days per week
- Ability to perform basic math including add, subtract, multiply, and divide
- Have reliable onsite attendance
- Proficient interpersonal and communicative skills in English
- Ability to interpret and follow various instructions and procedures
- Consistently meet deadlines
- Work under pressure with changing priorities
- Communicate effectively with clients, vendors and employees
- High level of manual dexterity for typing and computer use
- Specific vision abilities including close, distance, color, peripheral vision, depth perception and ability to adjust focus
- Ability to work overtime occasionally
- Occasional travel may be required
- Ability to stand stationary for long periods and perform continuous physical activity
- Ability to work in extreme temperatures
- Ability to use restaurant equipment adeptly
- Perform basic math and fractions for recipe completion
- Respond effectively to staff and customer requests in a loud environment
Job Qualifications
- Love of coffee
- Passion for excellent customer service
- Stellar verbal communication skills
- Excellent interpersonal skills including one-on-one, team, and partnership abilities
- High emotional intelligence with a positive outlook and good sense of humor
- Seeks feedback and is excited about self-growth and improvement
- Ability to thrive in a fast-paced environment
- Able to handle critical customer situations with ease
- Strong attention to detail and passion for high-quality products
- Possession of a current Food Handler's Card
Job Duties
- Contribute to the overall culture and business growth using the Culture Guide as a tool for self-reflection, growth, and company success
- Participate in or lead improvement committees and projects
- Ensure customers have positive interactions and are served delicious coffee to quality standards
- Stay knowledgeable about all cafe offerings including drinks, beans, brew equipment, and Ritual products
- Be proactive to anticipate needs, prevent problems, and maintain smooth operations
- Follow employee and cafe operations policies including cash handling, scheduling, and feedback processes
- Help keep the cafe clean, beautiful, and safe, fostering a fun, inclusive environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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