Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Commuter Benefits
Paid Time Off
paid sick days
Holiday pay
401k plan
Job Description
Ritual Coffee Roasters, Inc. is a renowned coffee roasting company based in San Francisco, California. Since its founding in 2005, Ritual Coffee has played a significant role in the new coffee movement, shifting the American coffee culture away from corporate norms towards a more artisanal and quality-focused experience. The company prides itself on sourcing over 90 percent of its coffee beans directly from producer partners with whom they maintain strong, ethical relationships. This approach not only ensures the highest quality beans but also supports the welfare and quality of life for coffee farmers around the world. As a well-established brand,... Show More
Job Requirements
- minimum 1 year experience in a customer service position
- experience with soliciting and implementing feedback to improve performance
- regular and consistent attendance and the ability to sit and work with hands and arms for at least eight hours per day and five days per week
- physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds
- stand and move throughout the cafe and office
- must be able to interact with customers for at least eight hours per day and five days per week
- add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- ability to compute rate, ratio, and percentage
- have consistent and reliable onsite attendance at the cafe and office
- proficient interpersonal relations and communicative skills in English
- interpret and follow a variety of instructions and procedures furnished in English written, oral, diagram, or schedule form
- meet daily, weekly, monthly, quarterly, yearly, and other deadlines consistently
- work under pressure with changing and ambiguous priorities
- communicate effectively and promptly to clients, vendors and employees of the organization
- high level of manual dexterity to adeptly type and use computer equipment
- auditory and visual skills including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- ability to work overtime occasionally at the last minute
- occasional travel may be required
- stand stationary in cafe throughout the shift for periods of time up to 8 hours per day, 5 days per week
- continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 feet
- ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more
- be able to adeptly use restaurant equipment
- perform basic math and fractions to complete recipes
- understand and respond to staff and customer requests in a loud environment
Job Qualifications
- love of coffee
- passion for excellent customer service
- stellar verbal communication skills
- excellent interpersonal one-on-one, team, and partnership skills
- high level of emotional intelligence with a positive outlook and good sense of humor
- seeks out feedback and is excited about self-growth and improvement within the context of the job
- ability to thrive in a fast-paced environment
- able to handle critical customer situations with ease
- must pay strong attention to detail and have passion for high quality products
- possession of a current Food Handler's Card
Job Duties
- contribute to the overall culture and business growth using the culture guide as a tool for self-reflection and commitment to self-growth, growth in others, and growth of the company
- contribute to business growth by participating in or leading improvement committees and projects when needed
- ensure customers have positive interactions and are consistently served delicious coffee to quality standards
- stay knowledgeable about all cafe offerings including drinks, beans, brew equipment, and Ritual
- be proactive within the coffee bar team to anticipate needs, prevent problems, and maintain smooth operations
- follow all employee and cafe operations policies including cash handling, scheduling, and feedback processes
- help keep the cafe clean, beautiful and safe providing both employees and customers with a fun and inclusive environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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