Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $19.25
Work Schedule
Standard Hours
Weekend Shifts
Benefits
subsidized medical insurance
Dental Insurance
Commuter Benefits
Paid Time Off
paid sick days
Paid holidays
matching 401k plan
Job Description
Ritual Coffee, established as a pioneering San Francisco original, stands as one of the foremost coffee roasting companies globally. Since its inception in 2005, the company has been at the forefront of the new coffee movement, challenging the dominance of corporate coffee in American culture. With a steadfast commitment to quality and sustainability, Ritual Coffee sources over 90% of its beans through direct relationships with producer partners. This method not only guarantees access to the finest coffee beans but also ensures that farmers maintain a high quality of life, reflecting the company’s deep respect for ethical sourcing and community support.... Show More
Job Requirements
- minimum 1 year experience in a customer service position
- experience with soliciting and implementing feedback to improve performance
- regular and consistent attendance and the ability to sit and work with hands and arms for at least eight hours per day and five days per week
- physical ability to stand reach lift bend kneel stoop climb walk crawl push and pull items weighing up to 20 pounds
- stand and move throughout the cafe office
- must be able to interact with customers for at least eight hours per day and five days per week
- add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals ability to compute rate ratio and percentage
- have consistent and reliable onsite attendance at the cafe office
- proficient interpersonal relations and communicative skills in English
- interpret and follow a variety of instructions and procedures furnished in English written oral diagram or schedule form
- meet daily weekly monthly quarterly yearly and other deadlines consistently
- work under pressure with changing ambiguous priorities
- communicate effectively and promptly to clients vendors and employees of the organization
- high level of manual dexterity to adeptly type and use computer equipment
- auditory and visual skills specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus
- ability to work overtime occasionally at the last minute
- occasional travel may be required
- stand stationary in cafe throughout the shift for periods of time up to 8 hours per day 5 days per week
- continuous physical activity including walking standing twisting sitting bending lifting reaching kneeling stooping crawling wiping climbing pushing and pulling items weighing 50 pounds for distances of up to 20 ft
- ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more
- be able to adeptly use restaurant equipment
- perform basic math and fractions to complete recipes
- understand and respond to staff and customer requests in a loud environment
Job Qualifications
- love of coffee
- passion for excellent customer service
- stellar verbal communication skills
- excellent interpersonal one-on-one team and partnership skills
- high level of emotional intelligence with a positive outlook and good sense of humor
- seeks out feedback and is excited about self-growth and improvement within the context of the job
- ability to thrive in a fast-paced environment
- able to handle critical customer situations with ease
- must pay strong attention to detail and have passion for high quality products
- possession of a current Food Handler's Card
Job Duties
- contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and ongoing commitment to self-growth and growth in others and the company
- contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed
- ensure that customers have positive interactions and are consistently served delicious coffee to quality standards
- stay knowledgeable about all cafe offerings including drinks beans brew equipment and Ritual
- be proactive within the coffee bar team to anticipate needs prevent problems and maintain smooth operations
- follow all employee and cafe operations policies including but not limited to cash handling scheduling and feedback processes
- help keep the cafe clean beautiful and safe providing both employees and customers with a fun inclusive environment
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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