Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
flight privileges
Discount Program
vacation
Sick Time
floating holidays
medical plan options
flexible spending accounts
long term disability
401(k)
Paid training
paid parking
Transportation assistance
Annual incentive plan
Job Description
United Ground Express (UGE) is a premier ground handling services provider affiliated with United Airlines, specializing in airport operations and customer service excellence. As an integral part of the aviation industry, UGE is dedicated to facilitating seamless travel experiences by providing efficient and friendly service at various airport stations. The company is committed to both operational excellence and fostering a great workplace environment, ensuring that team members are motivated, engaged, and equipped to deliver exceptional service to travelers.
Located at Richmond International Airport (RIC), UGE operates in a dynamic and fast-paced environment requiring strong leadership to maintain and enhance servi... Show More
Located at Richmond International Airport (RIC), UGE operates in a dynamic and fast-paced environment requiring strong leadership to maintain and enhance servi... Show More
Job Requirements
- Ability to manage airport operations independently
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking, goal-directed leadership and service-oriented performance
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for excellence
- Organization and planning skills
- Strong leadership skills, with the ability to motivate and coach others
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations
- Previous service or operational experience required
- Cross utilized experience (Above the Wing/Below the Wing) required
- Previous supervisory experience required
Job Qualifications
- Ability to manage airport operations independently
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking, goal-directed leadership and service-oriented performance
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for excellence
- Organization and planning skills
- Strong leadership skills, with the ability to motivate and coach others
- Previous service or operational experience required
- Cross utilized experience (Above the Wing/Below the Wing) required
- Previous supervisory experience required
Job Duties
- Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
- Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
- Sets a positive example for station team to ensure excellent customer service
- Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
- Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
- Demonstrates a calm demeanor during periods of high volume or irregular operations
- Provides coaching and direction to the station team to achieve operational goals
- Manages the station budget, staffing forecasts and resource requirements
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
- Responsible for compliance with Station controls and Internal Audit standards
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA/TSA/CBP)/internal divisions
- Manage vendor service contracts as required
- Provide remote support for other UGE functions as needed
- Willingness and ability to work beyond scheduled times due to irregular operations and/or business need
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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