Job Overview
Employment Type
Consulting
Compensation
Type:
Hourly
Rate:
Range $19.25 - $29.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible work schedule
Professional development opportunities
Employee assistance program
Job Description
LMI is a forward-thinking digital solutions provider dedicated to accelerating government impact through innovation and speed. Headquartered in Tysons, Virginia, LMI invests in technology and prototypes ahead of need, delivering commercial-grade platforms and mission-ready artificial intelligence to federal agencies at commercial speed. The company is recognized for its proven expertise in federal deployment, strategic relationships, and commitment to enhancing government outcomes efficiently and effectively. Serving sectors such as defense, space, healthcare, and energy, LMI focuses on agility and collaboration to help agencies navigate complexity and outpace change, thereby delivering impactful results that strengthen missions and drive lasting value.
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Job Requirements
- Bachelor's degree in information systems, industrial engineering, supply chain technology, operations engineering, or a related field
- Minimum of 8 years of hands-on experience with retail or logistics technology in high-volume environments
- Direct experience with Retail Systems Software, Point of Sale terminals, Self-Service Kiosks, Mobile Point of Sale devices, identity verification hardware, Smart or Self-Service Lockers, and Mobile Delivery Devices including configuration, troubleshooting, or deployment
- Strong understanding of system interoperability, hardware lifecycles, integration patterns, and equipment performance metrics
- Proven ability to analyze and document operational workflows, device usage patterns, and equipment dependencies
- Experience supporting technology upgrades, equipment rollouts, or large-scale retail modernization efforts
- Strong communication and collaboration skills, with the ability to explain technical impacts in clear operational or user-centered terms
- Experience with collaboration and documentation tools such as Jira, Confluence, Visio, Miro, FigJam, or equivalent
- U.S. citizenship and eligibility for a government background investigation
Job Qualifications
- Bachelor's degree in information systems, industrial engineering, supply chain technology, operations engineering, or a related field
- A minimum of 8 years of hands-on experience with retail or logistics technology in high-volume environments
- Direct experience with Retail Systems Software, Point of Sale terminals, Self-Service Kiosks, Mobile Point of Sale devices, identity verification hardware, Smart or Self-Service Lockers, and Mobile Delivery Devices including configuration, troubleshooting, or deployment
- Strong understanding of system interoperability, hardware lifecycles, integration patterns, and equipment performance metrics
- Proven ability to analyze and document operational workflows, device usage patterns, and equipment dependencies
- Experience supporting technology upgrades, equipment rollouts, or large-scale retail modernization efforts
- Strong communication and collaboration skills with the ability to explain technical impacts in clear operational or user-centered terms
- Experience with collaboration and documentation tools such as Jira, Confluence, Visio, Miro, FigJam, or equivalent
Job Duties
- Lead comprehensive evaluation of retail operational systems including Retail Systems Software, Point of Sale terminals, Self-Service Kiosks, Mobile Point of Sale devices, ID verification hardware, Smart or Self-Service Lockers, and Mobile Delivery Devices
- Assess equipment performance, interoperability, lifecycle stage, reliability issues, and system dependencies across retail environments
- Document end-to-end operational workflows including device handoffs, transaction steps, scanning sequences, and equipment interactions
- Identify opportunities to improve throughput, uptime, reliability, ergonomics, and operational efficiency using industry best practices
- Benchmark commercial retail and logistics environments to identify proven technical solutions and modernization approaches
- Develop a technical modernization roadmap including equipment upgrades, integration needs, sequencing, and site readiness considerations
- Define technical requirements, functional specifications, equipment standards, and deployment dependencies
- Support technical planning for pilot sites including equipment configurations, performance criteria, integration considerations, and operational impacts
- Provide subject matter expertise on site layout impacts, queue management technologies, and front-of-house and back-of-house operational flows
- Collaborate with CX and Service Design teams to ensure technical findings align with customer and employee journey insights, workflow patterns, and future-state experience goals
- Review journey maps, blueprints, and CX artifacts to validate technical feasibility and identify system dependencies, constraints, and required enablers
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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