Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies, Inc., headquartered in Irving, Texas, is a leading American retailer specializing in arts and crafts materials, custom framing, home décor, and seasonal merchandise. Established in 1973, Michaels operates over 1,300 stores throughout 49 states and Canada, along with a strong online presence on Michaels.com and Michaels.ca. The company is committed to fueling creativity and the joy of celebration by providing a wide array of crafting supplies and services that inspire customers to express their creativity and achieve their artistic visions. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise. Known for its welcoming store... Show More
Job Requirements
- high school diploma or equivalent
- experience working with children and children’s events
- retail or customer service experience
- excellent communication skills
- ability to handle job stress and interact effectively with others
- ability to stand for long periods and move throughout the store
- ability to lift heavy boxes and access high shelves using ladders
- willingness to work nights, weekends, and early mornings
- ability to perform physical tasks including bending, lifting, carrying, reaching, and stretching
Job Qualifications
- experience working with children and children’s events
- excellent people skills
- good communication skills including written, verbal, nonverbal, and listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- retail or customer service experience
- energetic and enthusiastic personality
Job Duties
- plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients of all ages by creating a fun and creative environment
- demonstrate and instruct craft projects and perform face painting
- facilitate party add-ons like goody bags and balloons according to company standards
- communicate event details with clients and store team members
- complete administrative tasks such as answering emails, making phone calls, and paperwork
- adjust event plans based on client feedback and needs
- create backup and emergency plans for events
- ensure client satisfaction for scheduled events
- uphold company cleanliness and safety standards by setting up, breaking down, and cleaning before and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- engage customers on rewards program and credit cards and complete enrollments
- educate customers on Voice of Customer survey
- assist with omni channel processes including buy online pickup in store and ship from store
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform store in stock optimization and ad set duties
- support shrink and safety programs
- adhere to standard operating procedures and company requirements
- interact with others respectfully and remain positive
- cross train in custom framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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